1. 1 Florida Department of Transportation ITS Performance Measures Breakout Session 2 – Elizabeth Birriel, P.E.

2. 2 FDOT Systems Operations Program ITS Performance Measures Output Performance Measures  Total Annual 511 Calls  Service Patrol / Road Ranger Stops  ITS Miles Managed

3. 3 FDOT Systems Operations Program ITS Performance Measures Outcome Performance Measures  Incident Duration  Travel Time Reliability  Customer Satisfaction

4. 4 Total Annual 511 Calls Providing information thru:  511 IVR  FL511.com website  511 iPhone app  My Florida 511 Personalized Services  511 Twitter Feeds Tracking monthly 511 calls and personal alerts sent (via email, text and phone) 1.8 million calls to FL511 from July 2011 to June 2012

5. 5 Service Patrol / Road Ranger Stops Primary mission is to support emergency response personnel during incidents by establishing Maintenance of traffic (MOT) during incident Provide service to disabled vehicles From July 2011 to June 2012, there were 391,100 Road Ranger stops statewide

6. 6 ITS Miles Managed Tracking deployment progress on annual basis:  Centerline mileage counted must meet conditions such as:  Traffic probes and/or sensors  Real time incident response capabilities  Real time traffic data availability to FDOT At the end of June 2012, 1,258 miles are managed by ITS. This represents 59.7 % coverage of limited access Florida Intrastate Highway System

7. 7 Incident Duration FDOT Open Roads Policy – goal to clear roadways within 90 minutes of the arrival of first responding officer Roadway Clearance Duration consists of :  Notification  Verification  Response  Open Roads duration Average FDOT Roadway Clearance Duration from July 2011 to June 2012 was 46.78 minutes

8. 8 Travel Time Reliability Measure and track the variability of roadway congestion using Buffer Time Index Measure and track the congestion level using the Travel Time Index Looking for easier form of measuring reliability

9. 9 Customer Satisfaction Survey customers every 2 years regarding their knowledge of ITS and tools such as 511 Measure their satisfaction levels with the information received from various forms Measure how willing they are to change behaviors once informed of traffic conditions

10. Questions? Elizabeth Birriel, P.E. ITS Program Manager Florida Department of Transportation elizabeth.birriel@dot.state.fl.us