1. A Human Centric Management Model Session 9: «Leadership and Human Resources in a changing society: adequate transition or lost in translation?» 8 th Quality Conference Fátima Fonseca

2. Lisbon Municipality A Problems B Objectives C A Human Centric Management Model D Results E Remember F 2 TABLE OF CONTENTS

3. A. LISBON MUNICIPALITY Career 31st December 2014 Total Weight % MaleFemale Managers 71861572% Graduate Staff 7561467222328,8% Technical Assistants 4251057148219,2% Operational Assistants 1700639233930,3% Fire Brigade and Sappers 7651177610% City Police 305183234,2% Other Careers 2881344225,5% Total 431034127722100% Who we are  16 Municipal Departments.  157 Managers.  7722 Employees.  Career diversity.  Variety of public service missions.

4. B. PROBLEMS ARE GOOD GOVERNANCE CHALLENGES 4 We must find a way to…  proactively manage our organization,  maximizing efficiency, effectiveness and stakeholder engagement,  going beyond defined goals with a focus on the needs and expectations of those who we serve,  with full social responsibility. HOW?

5. C. OBJECTIVES 5 Through a human centric management model…  We seek to actively create the conditions to mitigate context adverse impacts  and draw on creativity to build a dynamic, inclusive and cohesive work environment,  which allows our organization to tackle present and future challenges. Disclaimer: The Minion character is a trademark and is propriety of its owners as well as the draw itself is full propriety of his author.

6. 6 D. A HUMAN CENTRIC MANAGEMENT MODEL BETTER PEOPLE MANAGEMENT, BETTER SERVICE TO THE CITY

7.  Award for Family Responsible Municipality for the last three years  External recognition of HR good practices in competitions with private sector organizations: Excellence Awards in HR Management (2013) and in Strategy of Integrated Internal Communication (2014) E. RESULTS  Good Practices acknowledged by specialty HR publications (2013, 2014) Awards Publications

8. F. REMEMBER 8 The path to success as people imagine The path to success as it really is  This model requires a medium long term effort to have stronger results.  Creating a new, innovative and positive culture in an organization takes time.  You must celebrate success but keep focused. Disclaimer: The Super Mario character is a trademark and is propriety of its owners A word of advice

9. CONTACT OUR TEAM inovrh@cm-lisboa.pt fatima.fonseca@cm-lisboa.pt