1. Formatting letters, memos, and e-mails chapter 9 Francisco Hernandez & Emanuel Morales

2. Modified-block-style letter : it places the date, complimentary close, etc... Date: consists of the month, day, and year.

3. Inside address: Is the name, title, and address of the recipient Salutation: Is the greeting of a letter and always begins with Dear.

4. Mixed punctuation: A style in which a colon is placed after the salutation and a comma after the complimentary close. Open punctuation: A style where there is no punctuation after the salutation or complimentary close

5. Body: the message of the letter. Complimentary close: The sign-off for the letter.

6. Signature: The writer’s name Signature block: The writer’s title

7. Reference initial: indicates who keyed the letter Enclosure notation:

8. Copy notation: Postscript: A remark at the end of a letter, after the signature and introduced by the “P.S.”

9. Chapter 9 1b Pgs 205-213 Jace Lair, Jordan Brown

10. Formatting Memos Memos are hardcopies used for intra-office communication

11. Memo Parts A memo contains certain elements like from line, date line, subject line, and the body

12. Special Notations Notations at the bottom of the memo are used to indicate specific things to the reader.

13. Formating Email E-mail is a message that is created, sent, and received digitally (electronically). E-mail is formatted similarly to a printed memo.

15. Salutation Salutations is addressing people by their first names, e mail or customer.

16. Message Netiquette is a set of guidelines for appropriate behavior on the internet.

17. Complimentary close and Signature When you finish an e-mail or letter, make sure you close it with a signature or your contact information for the convenience of the reader.

18. Attachments Attachments are usually a picture or video you send with your email. Always make sure that it is safe to send so that your not sending your boss a virus.

19. Email Replies This feature allows you to control who receives your reply.

20. Useful Email Features ●Address book ●Send Options… ●reply options ●forward ●folders

21. Business Ethics Even though it may be tempting to get caught up in all the hype remember to keep all your information honest.