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Published byJanis Bradford Modified over 9 years ago
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1 Choice Hotels International Strategic Plan Overview December 14, 2003
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2 Vision and Mission u Our Vision: To generate the highest return on investment of any hotel franchise u Our Mission: Deliver a franchise success system of strong brands, exceptional services, vast consumer reach, and size, scale and distribution that delivers guests and reduces costs for our hotel owners u Our Passion: Customer Profitability
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3 Choice Strategic Vision Brand Growth/ Franchisee Profitability Increased Business Delivery Reduced Development and Operating Costs Franchise Success System Strong Brands Vast Consumer Reach Exceptional Services Size, Scale and Distribution Franchise Success System
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4 Measurement Success will be measured using the following indicators: þ Financial Performance þ Unit Growth þ RevPAR Performance þ Reservations Delivery þ Franchisee Satisfaction þ Guest Satisfaction
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5 Key Initiatives – Build Strong Brands Improve Brand ROI New Prototypes Improve Brand Differentiation Deliver a High Quality, Consistent Experience Quality Assurance Improvements Consider New Brands for Portfolio Ensure No Impact Issues with Current Portfolio Continue International Success
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6 Key Initiatives – Deliver Exceptional Services Deliver More Valuable, Customized Revenue Enhancement Advice RevPAR Advisor Yield Management Technology Provide Effective Technology Solutions Profit Manager CRM Choice Privileges Focus on Hotel Openings Reduce Cycle Time Reach Fair Market Share Quicker
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7 Key Initiatives – Reach More Consumers Continue Highly Effective Multi-Brand Marketing Campaign Build Awareness Allocate More Funds to Advertising Drive Reservations Use Choice’s Brand Strength to Drive Reservations and Yield Automate Distribution Educate Franchisees Build Choice Privileges Sell Effectively to Intermediaries
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