1. Hospital to Home Project Mealtime Volunteers Julie Dixon-Patterson

2. Housekeeping

3. Presentation Topics About Us Policies and Procedures Mealtime Volunteer Role Ward Risk Assessment Professional Behaviour

4. Age UK North Tyneside History Older People’s Welfare Committee 1972 Age Concern North Tyneside 2010 Age UK North Tyneside Part of a national network Values Positive - we welcome challenges and celebrate achievements Inclusive – we involve, consult and work together Respectful – we treat others as they would want to be treated Empowering – we support older people to achieve their goals Excellent – we strive to excel in making a real difference Vision - A society in which older people flourish Mission – To improve the quality of life for older people

5. Age UK North Tyneside Local services include: Information and Advice Wellbeing centres (x3) Extra care housing (x6) Care at Home Employment advice and support IT for all Enabling and Befriending Campaigning Healthy living activities Trading e.g. insurance

6. Policies and Procedures Policies: Equality & Diversity Health & Safety Policy Confidentiality Policy Comments Compliments and Complaints Bullying and Harassment Professional & Personal Involvement Personal Safety Protection of Adults Volunteering Concerns Carole Gourdie ( Hospital to Home Volunteer Co-ordinator) Julie Dixon-Patterson (Hospital to Home Manager) Patient Concerns Safeguarding flow chart in handbook

7. Mealtime Volunteer Role Key duties: Make mealtimes more enjoyable and social Encourage patients to eat and drink plus make choices Ensure patients can access drinks easily Ensure patients can access food easily Work as a team

8. Mealtime Volunteer Role Report to Amanda Malby (Ward Manager) or Maria MacDonald (Ward Sister) on entering ward. Feeding guidance will be given by the person in charge of mealtimes. Keep to your agreed days/times, contact us if changes are required. Follow handbook guidelines ‘Day to Day Process for a Mealtime Volunteer’. Important to fill in Logbook If unsure ask ward staff. Feel free to ring us if you need to talk. Don’t forget to claim your expenses, end of month!

9. Mealtime Volunteer Role – Log book Blue file behind Ward 6 reception desk Complete sheet after every session Circle role Your name Date Time of arrival & time of departure Number of patients interacted with Comments optional Important as they demonstrate the important service you provide and help our funders to appreciate the importance Spelling and grammar not important No patient names Sentence or two is fine

10. Mealtime Volunteer Role – Log book Real examples Helped one person with lunch. Gave a scone to patient who had no lunch. Mashed food for lady and gave sandwiches to another who did not want hot food. Aided with meal 1 patient. Discussed memories of area with 4 others. Managed to feed a patient who had not eaten for a few days – tempted her with ice cream!

11. Ward Risk Assessment Key Points Fire Leave ward immediately – no assist patients Infection Wash hands & use hand jel (see handbook) entering ward after physical contact with patient leaving ward Dress accordingly (see handbook ) Green aprons over tabards No open toe shoes Remove jewellery Bare arms up to elbows Ward staff to advise of potential hazards on wards Keep cuts and abrasions covered Do not entre ward if unwell Slips & trips Manual Handling Emotional distress

12. Ward Risk Assessment Key Points continued Slips & trips Report slip hazards immediately Manual Handling no moving or lifting of patients Emotional distress Support each other Tell us Physical threat Remove yourself from situation immediately and informed staff

13. Professional Behaviour NHS Professional Behaviour and Etiquette: Patient comes first Respectful and positive Friendly and approachable Work as part of a team Challenge lack of respect and poor practice

14. Professional Behaviour Hospital Mealtime Programme – Protocol: To make presence known on arrival to nurse in charge To follow the guidance of the Mealtime Co-ordinator To follow ward health and safety guidelines To follow Age UK policies and procedures To treat patients with dignity and respect To facilitate patients independence and choice To attend NHS mandatory training and Age UK training To report urgent patient issues/concerns to the nurse in charge