1. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Chapter Three Human Services Today

2. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Settings RuralIndustrialMilitarySchools

3. Community-based services Outreach Hospice care Corrections

4. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Rural Services More senior populations Disadvantaged minorities Lack of opportunities Patterns of relocation

5. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Challenges Recruiting and training GeographyCostConfidentialityIsolationCoordination

6. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Industrial Settings Hughes Act 1970 EAPs ADA 1990 New Freedom Initiative

7. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Military Services PTSDTBI Focus on wellness Technology

8. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Technology Communication Information management Service delivery Professional development

9. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Communication E-mailTeleconferencing Cell phones/pagers World wide web New blogs, facebook, twitter

10. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Information Management CoordinationOrganization Record of service provision Evaluations

11. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Client Services Software for clients E-therapy Online chat forums

12. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Professional Development CD-ROMs Software for skill development Pod casting Online educational programs

13. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Managed Care Terms Fee-for-service External review Care management Gate keeping

14. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Managed Care Principles External review of services Lowest level of care Outcomes Increased documentation

15. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. International Challenges Population International migration Urbanization

16. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. U.S. Challenges Immigration Multiracial recognition Diversity

17. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Trends AgingDiversityTerrorism New Roles & Skills Partisanship

18. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Diversity RacialEthnicReligious Sexual Orientation

19. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Terrorism Consequences Short-termLong-term

20. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. New Roles and Skills Clients vs. participants Advocacy Whole Person Economic downturns