1. Certiport Certification Test-Ready

2. Prior to Exam Day and Exam Day Prior to Test Day: Have students log in to www.certiport.com to confirm their username and password. If forgotten, please contact customer service to retrieve.www.certiport.com Check for Admin Rights, Updates on the Console 8 and Run a configuration exam (slides 4 – 6) Review Exam Tips and Tutorials (slide 7 -10) Test Day: “Thaw” or turn off any “deep freeze” software Check Windows Installer that it is set on manual Close all programs If the computer freezes, common issue is an update request behind the test popped up. Turn off the computer and reboot. Have the student log back in. Before they begin, a window will pop-up asking why they are restarting the exam. Our server will remember where the student left off and the time. They will have 7 days to complete the exam. If they restart, they have to be at the same computer. Other issues or continued errors please contact our customer service: 1- 888-999-9830 #9.

3. Check for Admin Rights Prior to Exam Day: Check the system for rights unless your IT has given you a special log in to the computers (versus student log in) to take the exam. Click on the Console 8 icon and log in with your username and password. Click on the cog wheel (lower left). Click on “Admin Credentials” to make sure your IT added the rights. If you have not been provided with a special log in that has full admin rights to the computers and the IT did not complete this section, please request that IT provides this update (They do not need domain, only a username and password that will allow full admin rights during the exam).

4. Check for Updates – Non LAN solution Checking for Updates: This is optional unless the engine had been installed several months ago (please see tips). You will need to update each computer locally. 1. Click on icon 2. Log in 3. Click on Updates 4. Check the appropriate boxes, System Updates and Program Updates for Microsoft Office Specialist 5. Click on Arrow 1 2 34 Tip: If you are not administering IC3 exams, please uncheck the IC3 Program updates Tip: If it is not a mandatory update (green in the update box), you are not required to perform this update. ** If your IT Staff installed the LAN solution please go to slide # 6

5. Diagnostics This only needs to be performed if you have not tested yet and/or you have performed updates. If all computers are identical in technical requirements, you only need to run the diagnostics on one computer and only one application. 1. Click on the Diagnostics tile 2. Click the arrow. 3. You will have a series of green boxes, that you will be clicking through: Certify, then Microsoft Office Specialist, then the MOS version of software (should only have one green box) then choose an application (Word) then click the arrow. 4. If you have any red “X’s” in the green box, please contact our tech support at 1-888- 999-9830 extension 9

6. LAN Solution ???? Click on the Cog Wheel Click on LAN Settings: Stand alone is the default setting and each computer will need to be updated Console Server is one computer who will act as the Server where updates are performed Console Clients will update automatically when the Console Server has been updated

7. Check for Updates –LAN solution Updates will only need to be performed on the “Console Server (slides 4 & 5) Performing Updates On the Console Server: The process of downloading and installing both System Updates and any applicable Program Updates will always need to be performed manually on the computer designated as the Console Server. On the Console Clients: Any computers designated as Console Clients will essentially function as mirrors of what is downloaded and installed on the Console Server. Each Console Client will ping the Console Server when Console 8 is launched, and then automatically download and install the same updates that are installed on the Console Server (whether they are System, Program, Required, or Optional). After they are installed the Clients will return to the Login screen. Note: The Console 8 software must be started on the Console Server in order for the Console Clients to be able to see and download updates.