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Heart of England NHS Foundation Trust Solihull Division National Survey Outcomes & Staff Engagement, 2012 With comparison where applicable: Heart of England.

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Presentation on theme: "Heart of England NHS Foundation Trust Solihull Division National Survey Outcomes & Staff Engagement, 2012 With comparison where applicable: Heart of England."— Presentation transcript:

1 Heart of England NHS Foundation Trust Solihull Division National Survey Outcomes & Staff Engagement, 2012 With comparison where applicable: Heart of England NHS Foundation Trust Overall (plus trend)

2 During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data. Therefore, you will find in this report: Your 2012 National Engagement Score for your directorate Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit You may also wish to read reports by David McLeod Engagement Scores

3 Solihull DivisionNational Results 2012Local Engagement 2012 DIVISION OVERALL73%60% Acute Medicine Sol 72%51% Dermatology 72%56% Diabetes 72%64% Elderly Medicine Sol 68%52% ENT 68%48% General Surgery Sol 65%43% Ophthalmology 71%52% Rheumatology 82%75% Therapies 73%62% Trust Overall Employee Engagement Scores

4 Solihull DivisionNational Results 2012Local Engagement 2012 DIVISION OVERALL73%60% Community Overall 77%66% CS: Child Health Services 75%64% CS: Dental 77%65% CS: Health Management 80%70% CS: Out of Hospital Services 76%65% CS: Planned Care 76%69% Trust Overall Employee Engagement Scores

5 Key Findings Solihull Division KF01 - Satisfaction with quality of work and patient care able to deliver KF02 - Percentage of staff agreeing that their role makes a difference to patients KF03 - Work pressure felt by staff DIVISION OVERALL 80%93%63% Acute Medicine Sol 61%84%73% Dermatology 92%88%61% Diabetes 92%94%54% Elderly Medicine Sol 73%93%69% ENT 80%77%60% General Surgery Sol 83%92%58% Ophthalmology 79%90%64% Rheumatology 85%100%50% Therapies 77%98%66%

6 Key Findings Solihull Division KF01 - Satisfaction with quality of work and patient care able to deliver KF02 - Percentage of staff agreeing that their role makes a difference to patients KF03 - Work pressure felt by staff DIVISION OVERALL 80%93%63% Community Overall 81%89%61% CS: Child Health Services 76%95%65% CS: Dental 90%95%59% CS: Health Management 71%70%56% CS: Out of Hospital Services 81%95%62% CS: Planned Care 88%91%62%

7 Key Findings Solihull Division KF04 - Effective team working Kf05 - Percentage of staff working extra hours KF06 -Percentage of staff receiving job- relevant training, learning or development in last 12 months DIVISION OVERALL 77%69%84% Acute Medicine Sol 72%81%62% Dermatology 82%84%71% Diabetes 75%55%80% Elderly Medicine Sol 62% 80% ENT 74%71%80% General Surgery Sol 72%75%67% Ophthalmology 73%81%83% Rheumatology 85%42%75% Therapies 80%74%91%

8 Key Findings Solihull Division KF04 - Effective team working Kf05 - Percentage of staff working extra hours KF06 -Percentage of staff receiving job- relevant training, learning or development in last 12 months DIVISION OVERALL 77%69%84% Community Overall 78%64%85% CS: Child Health Services 82%69%92% CS: Dental 77%41%82% CS: Health Management 79%82%88% CS: Out of Hospital Services 77%63%79% CS: Planned Care 75%59%84%

9 Key Findings Solihull Division KF07 - Percentage of staff appraised in last 12 months KF08 - Percentage of staff having well structured appraisals in last 12 months KF09 - Support from immediate managers DIVISION OVERALL 88%36%74% Acute Medicine Sol 81%25%71% Dermatology 92%36%79% Diabetes 86%31%71% Elderly Medicine Sol 87%27%59% ENT 81%19%67% General Surgery Sol 83%25%62% Ophthalmology 78%26%71% Rheumatology 85%38%82% Therapies 93%48%76%

10 Key Findings Solihull Division KF07 - Percentage of staff appraised in last 12 months KF08 - Percentage of staff having well structured appraisals in last 12 months KF09 - Support from immediate managers DIVISION OVERALL 88%36%74% Community Overall 91%35%76% CS: Child Health Services 87%30%77% CS: Dental 91%32%77% CS: Health Management 91%36%81% CS: Out of Hospital Services 92%37%74% CS: Planned Care 93%44%78%

11 Key Findings Solihull Division KF10 - Percentage of staff receiving health and safety training in last 12 months KF11 - Percentage of staff suffering work-related stress in last 12 months KF12 - Percentage of staff saying hand washing materials are always available DIVISION OVERALL 60%37%52% Acute Medicine Sol 58%55%44% Dermatology 67%28%54% Diabetes 49%25%43% Elderly Medicine Sol 67%57%53% ENT 65%45%42% General Surgery Sol 73%30%55% Ophthalmology 52%31%50% Rheumatology 38%23%92% Therapies 70%40%50%

12 Key Findings Solihull Division KF10 - Percentage of staff receiving health and safety training in last 12 months KF11 - Percentage of staff suffering work-related stress in last 12 months KF12 - Percentage of staff saying hand washing materials are always available DIVISION OVERALL 60%37%52% Community Overall 57%36%55% CS: Child Health Services 57%46%575 CS: Dental 55%19%77% CS: Health Management 45%20%45% CS: Out of Hospital Services 65%38%43% CS: Planned Care 49%27%59%

13 Key Findings Solihull Division KF13 - Percentage of staff saying hand washing materials are always available KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month KF 15 - Fairness and effectiveness of incident reporting procedures DIVISION OVERALL 28%92%68% Acute Medicine Sol 56%75%64% Dermatology 8%100%68% Diabetes 24%91%66% Elderly Medicine Sol 60%100%67% ENT 28%90%63% General Surgery Sol 20%100%64% Ophthalmology 31%93%66% Rheumatology 8%100%77% Therapies 34%92%68%

14 Key Findings Solihull Division KF13 - Percentage of staff saying hand washing materials are always available KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month KF 15 - Fairness and effectiveness of incident reporting procedures DIVISION OVERALL 28%92%68% Community Overall 20%93%69% CS: Child Health Services 22%88%69% CS: Dental 14%100%75% CS: Health Management 0%100%73% CS: Out of Hospital Services 24%100%68% CS: Planned Care 20%89%70%

15 Key Findings Solihull Division KF16 - Percentage of staff experiencing physical violence from patients, relatives or public KF17 -Percentage of staff experiencing physical violence from staff in last 12 KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives DIVISION OVERALL 12%1%29% Acute Medicine Sol 58%9%56% Dermatology 4%0%12% Diabetes 4% 23% Elderly Medicine Sol 43%8%21% ENT 5% 43% General Surgery Sol 9%0%42% Ophthalmology 6%0%28% Rheumatology 0% 38% Therapies 17%1%28%

16 Key Findings Solihull Division KF16 - Percentage of staff experiencing physical violence from patients, relatives or public KF17 -Percentage of staff experiencing physical violence from staff in last 12 KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives DIVISION OVERALL 12%1%29% Community Overall 4%0%24% CS: Child Health Services 5%0%26% CS: Dental 5%0%18% CS: Health Management 0% 9% CS: Out of Hospital Services 5%0%32% CS: Planned Care 2%0%20%

17 Key Findings Solihull Division KF19 Percentage of staff experiencing harassment, bullying or abuse from staff KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell KF21 Percentage of staff reporting good communication between senior management and staff DIVISION OVERALL 20%25%24% Acute Medicine Sol 23% 22% Dermatology 20%12%20% Diabetes 15%18%24% Elderly Medicine Sol 42%47%13% ENT 31%28%19% General Surgery Sol 27%18%9% Ophthalmology 24%28%9% Rheumatology 15% 23% Therapies 16%28%27%

18 Key Findings Solihull Division KF19 Percentage of staff experiencing harassment, bullying or abuse from staff KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell KF21 Percentage of staff reporting good communication between senior management and staff DIVISION OVERALL 20%25%24% Community Overall 18%24%28% CS: Child Health Services 14%21%15% CS: Dental 9%24%23% CS: Health Management 18% 55% CS: Out of Hospital Services 19%30%39% CS: Planned Care 24% 36%

19 Key Findings Solihull Division KF22 Percentage of staff able to contribute towards improvements at work KF23 Staff job satisfactionKF24 Staff recommendation of the trust as a place to work or receive treatment DIVISION OVERALL 74%73%68% Acute Medicine Sol 75%71%65% Dermatology 72%71%64% Diabetes 67%74%68% Elderly Medicine Sol 47%62%68% ENT 58%65%63% General Surgery Sol 58%69%61% Ophthalmology 72%70%62% Rheumatology 85%80% Therapies 80%74%65%

20 Key Findings Solihull Division KF22 Percentage of staff able to contribute towards improvements at work KF23 Staff job satisfactionKF24 Staff recommendation of the trust as a place to work or receive treatment DIVISION OVERALL 74%73%68% Community Overall 74% 73% CS: Child Health Services 80%74%70% CS: Dental 64%72%82% CS: Health Management 100%82%70% CS: Out of Hospital Services 73%75% CS: Planned Care 67%77%74%

21 Key Findings Solihull Division KF25 Staff motivation at workKF26 Percentage of staff having equality and diversity training in last 12 months DIVISION OVERALL77%32% Acute Medicine Sol 75%27% Dermatology 77%38% Diabetes 73%23% Elderly Medicine Sol 72%29% ENT 73%33% General Surgery Sol 73%9% Ophthalmology 78%35% Rheumatology 82%23% Therapies 77%35%

22 Key Findings Solihull Division KF25 Staff motivation at workKF26 Percentage of staff having equality and diversity training in last 12 months DIVISION OVERALL77%32% Community Overall 78%32% CS: Child Health Services 77%25% CS: Dental 75%43% CS: Health Management 81%18% CS: Out of Hospital Services 79%41% CS: Planned Care 78%33%

23 Key Findings Solihull Division KF27 Percentage of staff believing the trust provides equal opportunities for career progression or promotion KF28 Percentage of staff experiencing discrimination at work in last 12 DIVISION OVERALL86%9% Acute Medicine Sol 74%22% Dermatology 80%4% Diabetes 97%10% Elderly Medicine Sol 75%21% ENT 80%10% General Surgery Sol 80%8% Ophthalmology 81%15% Rheumatology 100%15% Therapies 87%10%

24 Key Findings Solihull Division KF27 Percentage of staff believing the trust provides equal opportunities for career progression or promotion KF28 Percentage of staff experiencing discrimination at work in last 12 DIVISION OVERALL86%9% Community Overall 90%6% CS: Child Health Services 81%6% CS: Dental 100%0% CS: Health Management 100%0% CS: Out of Hospital Services 87%8% CS: Planned Care 89%7%

25 Local Engagement Action Plan Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results Define steps and work plan to achieve objectives - sequential/ parallel and milestones Establish a time schedule for each step and overall program - critical path and best/worst case scenarios Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties Determine all resources required – personnel, materials, services and costs Action plan for (please write in area) …………………………………………… ………………… Improvement Area Actions to address improvement area TimescalesResource requiredWho is responsible Be specific. Include brief rationale. Corporate/local focus? Be specific – avoid generalisationsLead-up, implementation & evaluation timings? People, required budget, where budget derived? Individuals & supporting team? Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.

26 Further advice & guidance Stress Policy NHS Employers – Engagement Tool-kit Occupational Health Department Live Well Work Well Website http://www.heftlivewellworkwell.co.uk/ HR Website HR Representative If you wish to view the Trust’s CQC National Survey report go to http://www.nhsstaffsurveys.com/cms/


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