2. Lecture Fifteen Chapter Nine Intercultural Communication

3. COMMUNICATION AND DIVERSITY OF THE WORKPLACE PAST –Little verbal communication –Interpreter almost always available NOW –Great deal of communication –Tight time lines –Less supervision –Little support

4. What is Culture? Knowledge, Beliefs, Values, Customs, and Moral Attitudes of a Society in which one matures. A body of common understanding to help people know: What to Expect - What is Expected of Them.

5. INTERCULTURAL MYTHS GLOBAL VILLAGE –One Big Happy Family UNIVERSALITY –All the same under the skin

6. WAYS PEOPLE DIFFER HOFSTEDE –POWER DISTANCE –UNCERTAINTY AVOIDANCE –INDIVIDUALISM/COLLECTIVISM –MASCULINITY/FEMININTY HALL –HIGH CONTEXT –LOW CONTEXT

7. SECOND LANGUAGE BILINGUALISM AND BICULTURALISM –2- 3 Month Assignment Learn Language –Any Time Learn Culture Classic Mistakes –Chevrolet’s Nova - It doesn’t go in Spanish –Pepsi’s “Come Alive With Pepsi” German “Come Alive From the Grave.

8. NONVERBAL GREETINGS DRESS SPACE TOUCH POSTURE GESTURES TIME FOOD GIFTS SEXISM

9. GOOD INTERCULTURAL COMMUNICATOR NOT ETHNOCENTRIC NONDEFENSIVE CURIOUS BRAVE EMPATHETIC UNDERSTANDING PATIENT INDUSTRIOUS GENUINELY PERSONABLE

10. Your Career

11. Roger Valine CEO Vision Service Plan Rank 10 th best place to work in USA by FORTUNE Magazine

12. General Discussions No typos on Resume Why you chose the path to the education you acquired (not in love with Big Schools) Why chose major Grade point and why it is where it is

13. Personal Attributes Good Values Will person make the organization proud they are part of it Fit –Would I like to spend 48 hours alone with this person fishing in a remote area –Can they connect with customers and other employees Ask intelligent questions about company Don’t discuss money and benefits until job offered

14. Change and Career Readiness behave like an entrepreneur seek feedback on your performance continually set up your own mentoring systems get comfortable with teamwork take risks to gain experience and learn new skills be a problems solver keep your life in balance

15. Job Searches How will the job fit with the things you consider important? Are you making a contribution to society with your work? Is your work going to be meaningful? Does your work make a difference in the lives of other people? Will you work in an organization that treats you with respect and dignity?

16. Will you take pride in your work? Will the people you work for and with appreciate your talents? Will you work for a manager who will allow you to learn and grow? Are you expected to work 70 hour weeks and take on impossible work loads? If so can you live with it?