1. Getting the best….. avoiding the worst

3. Happy volunteers Organisational objectives

5. Avoid a contractual relationship Be creative in designing roles for volunteers Aim for volunteer friendly ‘front end’ and professional ‘back end’

6. Avoiding the worst…

8. Duty of care Provision of safety information Risk assessment Insurance

10. Defining the role Appropriate recruitment Induction and training Support and supervision

11. and getting the best…

13. Different ways to say thank you Opportunities for personal growth and development Perks and expenses

14. www.investinginvolunteers.org.uk

15. Volunteer centres Investing in Volunteers website Wcva website www.wcva.org.ukwww.wcva.org.uk

16. Fiona Liddell Volunteering Co-ordinator Wales Council for Voluntary Action fliddell@wcva.org.uk