1. 1 USPS/MTAC Work Group #75 MOVE Update Initiative Mailers’ Technical Advisory Committee Mail Quality Sub-committee MOVE Update Initiative Overview November 5-6, 2003 Angelo Wider

2. 2 USPS/MTAC Work Group #75 Overview Role Of the Workgroup A joint USPS/MTAC workgroup was established to collectively look at MOVE Update compliance and consider what could be done to reduce UAA mail and maximize the benefit to the USPS/Industry. Participants Industry – 28 USPS – 13 Meetings – 8 MOVE Update Initiative

3. 3 Statement of Purpose “This is a joint effort with USPS/MTAC to improve mail quality. The improvement of mail quality will result in a win-win for both the USPS and the mailing industry. Our purpose is to review and make recommendations on ways to reduce costs associated with the UAA mail, improve service and ensure compliance.” USPS/MTAC Work Group # 75 MOVE Update Initiative

4. 4 Concerns/Issues Lack of Knowledge and Understanding Ambiguous Policy, Procedures and Rules Reluctance to Enforce Compliance Restrictive Application of Updates to Mailings Lists and Postal Customer Database Statistical Data is Outdated MOVE Update Initiative USPS/MTAC Work Group # 75

5. 5 Concerns/Issues (Cont.) The need for Certification Documentation Deficiency Assessments Pending Rule Change for Expansion Point of Contact Quality and Timeliness of COA Data MOVE Update Initiative USPS/MTAC Work Group #75

6. 6 MOVE Update Initiative Recommendations Awareness/Education Campaign/Policy Training Implement the National Revenue Assurance Initiative for Move Update Compliance USPS/MTAC Work Group #75

7. 7 MOVE Update Initiative Timelines Recommendation – January 2003 Final Report – February 2003 Training – February 2003 Communication – March 2003 Reviews – March 2003 Internal USPS Coordination – Ongoing USPS/MTAC Work Group #75

8. 8 MOVE Update Initiative Accomplishments n Presentations to PCC’s – Industry Groups – NPF n PUB 363 n PS Form 6014 n Internal Training – Train the Trainer n Letters to Mailers n NCOA Link USPS/MTAC Work Group #75

9. 9 MOVE Update Initiative PRESENTATIONS n November 6, 2002MTACWashington, DC n January 27, 2003 SouthEastern Mailers Assoc., Inc.Atlanta, GA n February 5, 2003 MTACWashington, DC n March 13-14, 2003 Move Update TrainingW.F. Bolger Center n March 19, 2003 New York PCCNew York, NY n April 13-15, 2003 National Postal ForumNew Orleans, LA n May 13, 2003 Long Island PCC Melville, NY n May 15, 2003 Central Virginia PCCRichmond, VA n May 22, 2003 Advance Presort Meeting Chicago, IL n June 13, 2003 Redi-Mail Seminar – Columbia UniversityNew York, NY n June 20, 2003 Redi-Mail Seminar Stayinfront, Inc.Fairfield, NJ n June 19, 2003 Triboro PCCFlushing, NY USPS/MTAC Work Group #75

10. 10 MOVE Update Initiative PRESENTATIONS (Continued) n September 9, 2003 Greater New Jersey PCCIselin, NJ n September 18, 2003 Greater Hudson Valley PCCWhite Plains, NY (Presentation given by Patricia Imes) n September 20-24, 2003National Postal ForumKansas City, MO October 8, 2003 Fort Wayne PCCFort Wayne, IN n October 21, 2003 Pacific/Western Areas Las Vegas, NV Periodicals/Standard Mail Focus Group PLANNED November 13, 2003Washington Metropolitan PCCGreenbelt, MD November 18, 2003South Suburban PCCWillowbrook, IL December 18, 2003Cleveland PCCCleveland, OH USPS/MTAC Work Group #75

11. 11 MOVE Update Initiative USPS/MTAC Work Group #75

12. 12 MOVE Update Initiative USPS/MTAC Work Group #75

13. 13 CFS RTS Mail First-Class discounted FTE Mail Elimination Factors Request documentation Determine Mail Owner Leads Move Update Leads USPS/MTAC Work Group #75

14. 14 MOVE Update Initiative ISSUE – NO RESPONSE Options: Escalation of Notification Site Visits Refuse Acceptance Charge Full Rate USPS/MTAC Work Group #75

15. 15 MOVE Update Initiative USPS/MTAC Workgroup #75 Move Update Initiative USPS/MTAC Workgroup #75 Move Update Initiative USPS/MTAC Work Group #75