1. Business ByDesign (Case Study) EGN 5621 Enterprise Systems Collaboration Fall, 2011

2. Understand the critical role of business processes and the enabling information technology in modern organizations Understand the main business processes – supply-side, demand-side and support processes – and their integration within the firm as well as with customers and suppliers Understand the principles and capabilities of state-of-the- art enterprise systems Gain hands-on experience with a commercially available enterprise system Objectives:

3. ■An analytical part has been added to the basic structure of each case study block with master data and process flow. ■The cross-role process flow is tracked in the case studies. Exceptions in the process flow are made transparent using Business Task Management. ■In the case studies, the focus is above all on functions of Supplier Relationship Management and Customer Relationship Management, and a new collaboration function is included. ■Design orientation through changes in the case study flow using business configuration and enhancement techniques constitutes a key part of the learning content. Case Study Concept for SAP BYD:

4. This case study links management concepts to the design of business processes and their implementation. Primary processes: Supply-side processes (procurement), Demand-side processes (marketing, sales, service) Support processes: Finance and accounting Basic Concept and Case Structure

5. Understand the main business processes and their integration within the firm: The case study simulates the experiences of a trainee moving through different departments and roles within a company. Gain hands-on experience with a commercially available enterprise system: Students will familiarize with SAP Business ByDesign. Goals

12. Scopes of Case Study

13. Case Study 2: 4.1 New material 4.1.1 Search for products and create product master data Case Study 3: 4.2 Supply planning details 4.2.1 Prepare supply planning Case Study 5: 5. Customer management 5.1 Scenario 5.1.1 Introduction 5.2 Tasks 5.2.1 Create price lists for solar boiler 5.2.2 Start a campaign 5.2.3 Analyze customer contacts 5.2.4 Enter an inbound phone call 5.2.5 Check the price list 5.2.6 Record an opportunity 5.2.7 Check the opportunity pipeline 5.2.8 Enter a sales order 5.2.9 Checking the delivery date 5.2.10 Start planning run, create purchase request & purchase order 5.2.11 Approve the purchase order Exercises