2. Inter-Industry Maritime SatCom Glossary & Certification Projects A Joint Initiative of InterManager and the GVF MSF George Hoyt, FNI InterManager Director, Projects, Face Of Shipping, Founder & CEO, Seagull AS of Norway, Advisor to Board, InterManager AGM, 13 October 2014, Singapore

3. Maritime SatCom Glossary The Glossary comprises a highly comprehensive A to Z of more than 200 terms used on a daily basis by the satellite communications industry in its dialogues with the maritime community. A Joint Initiative of InterManager and the GVF MSF

6. From “A” (Accelerator) to “Z” (Zone Beam)  Accelerator A component in software (and sometimes using dedicated hardware) that reduces the effect of long round trip times inherent in satellite connections on TCP/IP data throughput. Also known as a Performance Enhancement Proxy (PEP).  Zone Beam See Regional Beam.

7.  Broadcast The sending of one transmission to multiple users in a defined group (compare to unicast). Examples are network television distribution via satellite, XM-Radio, DirecTV, Dish Network, etc.  BSS Broadcast Satellite Service. The international and domestic regulatory bodies identify the type of traffic being handled over satellites and assign specific RF spectrum (frequency bands) for their use in order to minimize mutual interference between services. Examples include Sky TV, DirecTV, Dish, etc.

8.  BUC Block Up-Converter. The BUC accepts L- Band signals from the indoor  C Band The portion of the RF Spectrum first used by commercial satellites. It is typically 3.625 to 4.2 GHz on the satellite’s downlink and 5.85 to 6.425 GHz on the satellite’s uplink. However, extended C-Band RF Spectrum is authorized in many parts of the world.  Carrier The carrier is a CW (unmodulated) wave which is later modulated by the baseband signal. However, in common practice, signals with modulation are also referred to as carriers.

9.  Carrier Frequency The main frequency on which a voice, data, or video signal is sent. Microwave and satellite communications transmitters operate in the band from 1 to 14 GHz (a GHz is one billion cycles per second).  Carrier to Noise Ratio (C/N) The ratio of the received carrier power and the noise power in a given bandwidth, expressed in dB. This figure is directly related to G/T and S/N; and in a video signal the higher the C/N, the better the received picture.

10. InterManager members invest in “continuous improvement” We know that before we can effectively evaluate improvement, we must properly measure, and before we can measure properly, we must adequately define what we are going to measure DEFINE, MEASURE & IMPROVE

11. InterManager 2012 New Projects  Standard of Maritime Satellite Communication  Global Seafarers Survey

12. SatCom Solutions – What Ship Managers Want & Need = SAFETY Measure it to Manage it! Return On Investment

13. SAFTEY …”ONLY INMARSAT IS ABLE TO MEET GMDSS STANDARD AND THEREFORE ABLE TO MEET RADIO LICENCE CERTIFICATE, WHICH HAS TO COMPLY WITH GMDSS REQUIREMENTS”... …”IF VSAT WERE TO VENTURE INTO THIS TERITORY, THEY WOULD IMMEDIATELY BECOME A SERIOUS COMPETITOR, BUT THAT WOULD MEAN SERIOUS STANDARDS NOT JUST “WOOLY” DEFINITIONS”…

14. Return On Investment WHY- Shipping is a business HOW- Communicate, cooperate, collaborate, participate and learn. That will build trust! WHEN- Start talking to each other today!

15. What’s Missing?  EFFECTIVE CO-OPERATION BETWEEN SHIP MANAGERS AND SATELLITE COMMUNICATION PROVIDERS  BETTER UNDERSTANDING OF BOTH “WORLDS”  “DEFINITIONS”, SO WE CAN UNDERSTAND EACH OTHER – LOTS OF FRUSTRATION ON OUR PART  UNDERSTAND SHIP MANAGEMENT STRUCTURE – WHO ARE TODAY’S “DECISION MAKERS” – WHY INTERNET IS NOT A PRIORITY TODAY, – HOW, WHEN, AND WHY INTERNET MIGHT BECOME A PRIORITY

16. MLC, Crew Welfare, Social Media, What SOLUTIONS can you offer? P I R A C Y Challenges create OPPORTUNITES Seafarer Retention & Recruitment Excess Onboard Paperwork

17. NEED & DEMAND The NEED for greater understanding of satellite solutions for the maritime community is increasing Demand for data services and the transfer of digital information on board vessels has risen dramatically

18. USE of satellite technology Has rapidly expanded, because: Vessels become an extension of the office, Increased demand for on-board business applications, Decrease in hardware/service costs, Increased coverage over ocean routes, Smaller antennas, Standardization of products, Increased focus on services and solutions

19. RESPONSE & OFFERINGS The satellite communications industry has responded with a growing diversity of offerings Ship managers, charterers, insurers, suppliers, and other maritime interests, must have the information necessary to differentiate those offerings

20. GVF Maritime SatCom Forum A serious combined effort is now being undertaken to facilitate effective decisions regarding the acquisition, installation, and operation of maritime satcom systems and services A maritime subgroup comprised of industry experts, with the support and structure of GVF, has engaged with the maritime industry to provide information, education, training and support to expand the development of satellite networks around the globe

21. GVF Maritime SatCom Forum (MSF) MSF Co-Chairs Martin Jarrold Chief, International Programme Development Global VSAT Forum martin.jarrold@gvf.org Roger Adamson CEO, Futurenautics roger.adamson@futurenautics.com

22. Mr. Adonis Volaris Managing Director, Telaccount Overseas Ltd, Cyprus Chairman, Cyprus Shipping Chamber ICT sub-committee

23. The Glossary… 1 A Joint Initiative of InterManager and the GVF MSF Launched in Sept at the Informa VSAT 2014 conference in London, by the Global VSAT Forum (GVF) This document, earlier iterations of which were developed by the Maritime SatCom Forum Working Group of the GVF, has been further developed by the joint-chairs of the MSF, Martin Jarrold, Chief of International Programme Development, GVF, and Roger Adamson, Chief Executive, Futurenautics With Contributions from SatProf

24. The Glossary… 2 A Joint Initiative of InterManager and the GVF MSF The MSF has built a strong relationship with InterManager – the international association of ship managers. Captain Kuba Szymanski, InterManager Secretary General has been a constant and forthright advocate of the Glossary. The Glossary has been endorsed by the Cyprus Shipping Chamber & InterManager.

25. The Glossary… 3 The development of the Glossary was driven by requests from the maritime customer marketplace for a detailed explanation and elaboration of the terminology commonly used by satellite communications solutions vendors, and this document will serve to improve the quality and effectiveness of discussions at the interface of the solutions seller and the solutions buyer.

26. The Glossary… 3 GVF, in collaboration with InterManager and Futurenautics, will engage in a continuing programme to disseminate the ‘Glossary’ as a key resource to enhance the future dialogues between the satellite solutions community and the maritime solutions customer environment. Commented Captain Kuba Szymanski… (18 th September 2014) “The shipping industry needs more standardisation and I am delighted to see this joint project completed. Our new ‘Glossary’ shows that it is possible to identify and agree on terms to make the industry understandable for all stake holders, with special attention to seafarers who are, ultimately, the end users.”

27. Maritime VSAT Certification Project Oct 2014

28. Global reach with online course delivery  Global, scaleable, low cost –Over 10,000 enrolled  Simulators teach and assess technical skills  Courses are self-paced, available 24 hrs  Automatic course and prerequisite linking for certification management  Registration self service or by order.  Dedicated student support staff  Requires only a moderate-speed Internet connection and browser with Flash player  Simulator skills assessments connect to LMS student scores  Multi-language instant-switch capability  Readily customized for each organization 28 Student learning system user interface, showing customization

29. Marine Courses and Certifications 29 Future courses Operators on Board Vessels Satcom Field Technicians and Engineers 503E: Sea Tel Model 09 series Installation and Maintenance HOST-E Sea Tel hands on skills test (appr. by Sea Tel) 561: Fundamentals for Marine VSAT Operators 520: Satcom Fundamentals 562E: Operating the Sea Tel Model '09 series Marine VSAT 562E-IMA: Operating the Sea Tel Model 'IMA series Marine VSAT 503T: HCC SpaceTrack 4000 Installation and Maintenance HOST-T ST4000 hands on skills test (appr. by HCC) GVF Specialist Marine VSAT Operator Certifications GVF Marine Installation & Maintenance Certifications * HCC cert. also requires GVF 510 & 521 562T: Operating the HCC SpaceTrack 4000 Marine VSAT 503E-S1: Sea Tel Model 09 series Installation and Maintenance Interference-prevention emphasis:  Blockage  Workmanship  Cross-pol Future courses

30. Sample learning page (VSAT operator) 30

31. Sample learning page (VSAT operator) 31

32. Sample learning page (VSAT operator) 32

33. Sample learning page (field technician) 33

34. Maritime VSAT Certification Project for InterManager members: Free training and certification of 10 seafarers serving onboard (1 per company) (Sponsored by Seagull AS, Norway) Free training and certification of 5 shore based personnel, (1 per company) (Sponsored by SatProf) Selection on 1 st come, 1 st serve, basis Oct 2014

35. After completion of the Maritime VSAT Certifications, InterManager will request feed back from participants to evaluate the benefits of certification, with regards to “ROI” Oct 2014

36. Maritime SatCom Glossary & Certification Projects Thank You, QUESTIONS ?? g.hoyt@faceofshipping.com www.intermanager.org www.gvf.org www.satprof.com www.futurenautics.com www.faceofshipping.com www.seagul.no