1. How Safety Culture Workshops ‘Work’ Barry Kirwan EUROCONTROL

2. Safety Culture Workshops Why do we need them? How do they work? What do they deliver?

3. Analysing the Issues Prioritising the Issues Identifying Solutions Understanding the Issues During the workshop ANSP input Phase 2 Improvement Strategy After the workshop P 3 Questionnaire Analysis Identify Key Issues Phase 1 Before the workshops Safety Culture Improvement Process

4. SAFETY CULTURE ELEMENTS Risk Awareness Commitment Learning & Trust Responsibility Teamwork Communications & Involvement

5. Do the results really mean what we think they mean? Is our question set so smart it doesn’t miss anything? What can be done about the issues? Why we need workshops - 1

6. Why we need workshops - 2 There are different ‘shades’ to the issues – externally we see them as ‘black and white’, but if you live in the organisation they are subtly coloured. What might seem an easy solution for us, may be fantasy for them They have the right to express their safety concerns in their own words, and we must listen and capture it all

7. Three workshop types Management Controllers/Engineers Support Staff

8. Logistics Management meeting first Middle-Mgmt meeting 2 nd 4 x ATCO/Eng Min 4 people, max 10 (mgmt/support) 3 hours maximum, one break No person in >1 workshop Interviews for context, but ‘weighted’ less 2-3 facilitators (3 optimum) Spread over 3-4 days (not longer) Issue analysis prior to workshops Heavy workload, evening processing

9. Questionnaire Interpretation Negative NeutralPositive Average IssuesGetting it right 15151515

10. Facilitation Aspects Putting people at ease Assuring and ensuring confidentiality All opinions are equal Asking questions neutrally No echoes No pollution Ensuring participation, avoiding domination Controlling ‘pressure’ (steam venting) Staying with the issue vs. following new ones Ensuring comprehension Maintaining pace

11. Where you end up… 1. 1.Leads to a report and presentations back to Management & Staff 2. 2.In the report somewhere around 20+ actions are defined 3. 3.In the ANSP’s Action Plan, responsibilities and timelines are agreed for dealing with actions