1. 1 Sales & Marketing - CFA 04/05-09-2013

2. 2 Class Wise Connection / Class wise with out BB CLASS -ACLASS -BCLASS -CCLASS -DCLASS -E SSA Total W/O BB % W/O BB Total W/O BB % W/O BB TotalW/O BB % W/O BB Total W/O BB % W/O BB TotalW/O BB % W/O BB ALP1158473.04142887561.278221338441.16419281962346.8014631613113689.63 CLT21453760.752387465752.03143281335236.98489353347550.0019854426292091.58 CNN23612854.242801159456.9118293588832.19712723489048.9528123025881692.03 EKM72710073.87704697466.0933418363939.95730221980345.8431536917334083.37 KLM1686759.52180797353.909429455238.59416712088347.5219298813710089.82 KTM11313059.291799124254.0912852529935.42497072446742.0115495918182088.48 MLP1346649.25131355742.427904263533.34342181945556.8620984519831594.51 PGT1104137.27138759642.979530279829.36318271292740.621086079838490.59 PTA654061.54102059958.736183248640.21322011406843.691138329914787.10 TCR33447473.653553303357.9821284978536.01752943522150.9023094917753591.61 TVM68624669.104524206067.0421513766445.48675953832452.1119763121157089.83 CIRCLE2902191365.92290651716059.041629556148237.7356767027313648.122150270193008389.76

3. 3 Combo Plan Analysis COMBO MAJOR PLANS 01.04.201301.07.201301.08.201326.08.2013Inc/Dec BB HOME RURAL COMBO ULD 500 101529119964122883126502 24973 BB HOME COMBO ULD 650 33029436344563247754 14725 BB - BBG COMBO ULD 900 40553455254630347831 7278 BB HOME COMBO ULD 950 22434253122578326331 3897 BBG FN COMBO 600 10888133071366814024 3136 BBG RURAL USOF COMBO 250 20767225902282623143 2376 BBG COMBO ULD 1425 6206734274847724 1518 Other Combo 3730409541504962 1232 BB HOME Combo ULD 800 26106268552690726968 862 BBG Combo ULD 3500 954947961955 1 BBG SPEED COMBO 2799 1243127212571243 0 BBG COMBO 850 1054970958945 -109 BBG RURAL USOF COMBO 550 1899165816181584 -315 BBG - COMBO 1111 2389215521112036 -353 BBG COMBO 299 7400635362076051 -1349 BBG COMBO ULD 1050 7444686667635921 -1523 BBG FN COMBO 599 5741514249854187 -1554 BBG FN COMBO 500 70514599495840656776 -13738 Total Combo 363880393936398902404937 41057 Total 603429626971629774633342 29913 Percentage of Combo Customers 60.362.8363.3463.94

4. 4 Annual Plan Churn - Analysis LL data Total as on 01.04.13 (A) Disconnected upto 31 July'13 Migrated to other plans (E) DNP (B)Voluntary (C) Total (D=B+C) PLAN 600769269 8,1956,07814,273121,848 PLAN 1200283620 1,7111,8763,58757,171 PLAN 216023618 65119184840 Other Plans1,854,92619,83821,71841,556 Total2,931,43329,80929,79159,600179,859

5. 5 Disconnection Analysis- LL ( Apr’12 to Aug’12 and Apr’13 to Aug ‘13) SSA Apr 2012 Apr 2013 May 2012 May 2013 June 2012 June 2013 July 2012 July 2013 Aug 2012 Aug 2013 Total 2012 - 13 Total 2013-14 ALP 783 467 917 488 572 571 564 931 789 67336253130 CLT 2585 1362 1107 1281 4434 1336 1234 1901 2140 1,470115007350 CNN 1038 1594 2640 2115 1263 2129 2005 3809 1643 2,833858912480 ENK 1616 4439 2637 2796 2099 1973 2539 3286 2189 2,5751108015069 KTM 246 1132 665 1039 923 1066 1074 1366 1034 1,24139425844 MRX 572 1455 1105 1011 1410 943 1301 1212 1091 1,85254796473 PGT 451 653 856 5650 812 618 705 1236 631 82834558985 PTA 546 485 949 624 919 1537 1339 1391 737 62744904664 QLN 1032 1411 1137 1487 1142 780 1225 1291 741 68652775655 TCR 1577 926 1627 1662 1211 1046 1364 2572 1189 1,47769687683 TVM 1589 1293 1890 1388 2684 1531 3941 1474 1437 1,121115416807 Total 12035 15217 15530 19541 17469 13530 17291 20469 13621 15,3837594684140

6. 6 Disconnection Analysis- BB SSAApr’13May’13June’13July’13Aug-13Total ALP4315835816805982873 CLT79476395110058154328 CNN14931458156017691,5587838 ENK15531580153319581,7898413 KLM5605835736595012876 KTM7347877699297904009 MRX4975005435235102573 PGT3783584485424442170 PTA5075276526954442825 TCR90184594411059984793 TVM7588727288886613907 Total860688569282107539,10846605

7. 7 Revenue Analysis- LL SSA MONTHLY TARGET ACHIEVEMENT DURING 2013-14 APRMAYJUNJULAPR'13 TO JULY'13 (O.S)APR'13 TO JULY'13 (V.G) O.SV.GOODACHMT PROP TARGET ACHMT% PROP TARGET ACHMT% ENK1000875745.8713718.63706.3540002883.7872.0935002883.7882.39 TCR750666.7529508.82495.76522.3930002055.9768.532666.82055.9777.10 KLM458.3416.7352.7296.68332.06296.31833.21277.7469.701666.81277.7476.66 ALP416.7375329.2218.63342.42229.671666.81119.9267.1915001119.9274.66 KTM458.3416.7321.8309.42312.94295.61833.21239.7667.631666.81239.7674.38 PKD333.3291.7222.7188.55218.48228.481333.2858.2164.371166.8858.2173.55 PTA333.3291.7213.4218.24201.68217.271333.2850.5963.801166.8850.5972.90 TVM708.3666.7527.5466.59506.82438.992833.21939.968.472666.81939.972.74 CLT541.7500353.9341.91352.21375.662166.81423.6865.7020001423.6871.18 CNN708.3666.7478.5425.73459.05481.762833.21845.0465.122666.81845.0469.19 MRX458.3416.7338.3264.68277.86272.141833.21152.9862.891666.81152.9869.17 TOTAL6167558344133952.34217.94064.62466816647.867.492233216647.874.55

8. 8 Revenue Analysis- BB SSA MONTHLY TARGET ACHIEVEMENT DURING 2013-14 APRMAYJUNJULAPR'13 TO JULY'13 (O.S)APR'13 TO JULY'13 (V.G) O.SV.GOODACHMT PROP TARGET ACHMT% PROP TARGET ACHMT% ENK750666.67715.07676.48684.18699.3630002775.0992.502666.682775.09104.07 KTM375333.33293.39286.07290.08296.6115001166.1577.741333.321166.1587.46 TVM500458.33373.32415.72369.54429.2220001587.879.391833.321587.886.61 PKD291.67250211.18207.02208.66221.811166.68848.6772.741000848.6784.87 TCR583.33500434.54374.88401.51395.72333.321606.6368.8620001606.6380.33 ALP333.33291.67217.27212.76236.36244.61333.32910.9968.321166.68910.9978.08 PTA291.67250177.2183.11180.79185.761166.68726.8662.301000726.8672.69 CNN625583.33457.74405.6400.79424.9825001689.1167.562333.321689.1172.39 CLT458.33416.67281.74292.55287.09283.621833.32114562.451666.68114568.70 KLM416.67375239.62237.12249.24252.021666.6897858.68150097865.20 MRX458.33416.67174.48177.19178.41188.821833.32718.939.211666.68718.943.13 TOTAL5083.334541.673575.553468.53486.653622.520333.314153.269.6118166.714153.277.91

9. 9 FTTH Provisioning & Revenue Analysis FTTH PROVISION SSA As on March- '13 Target 1 st QTR Prov April- 13 Prov May- 13 Prov June- 13 Ach 1 st QTR Target 2 nd QTR Prov July-13 Prov Aug- 13 As on 31.08.2013 ENK1201 412 9988119306 412 871041698 CLT8931130021 CNN52152220572218149 TCR148665171516196 TVM185101165342 Total14271341291464091291412106 ABF 2013-14 (Figs in Rs Thousands) FTTH SSAAPRILMAYJUNEJULYTOTAL CLT12267798213 EKM16221377167917586436 KNR112167210244733 TRC6356527247692780 TVM76130115141462 TOTAL245723522805301010624

10. 10 Lead status of Udaan- April 2013 Generated leads April 2013Leads completed April 2013 SSA Total LEADS LLBBLL_BBOTHERTotalLLBBLL_BBWLLEVDO DATA _CAR D WIM AX REST ORA TION PLA N_CH ANG E OTHE RS1 ALP 5371714813359471910218201789313 CLT 57464303551524094623226 72294370 CNN 116511141528611123786336117071415159599 ENK 2374191642163137820361465236426281841186914 KTM 2632718694119319139000042263 MLP 295321574858135596184007040 PGT 57883326191504565428082236080396 KLM 6601832190231299102182321790 6 TVM 97311556360235625453991402401402386 PTA 17941031854143071881053020 TCR 120623748017431577615233452110365363850 Total8804899364467735846780572273021512451140304665461977

11. 11 Lead status of Udaan- May 2013 Leads generated May 2013Leads completed May 2013 SSA Total LEADS LLBB LL_B B OTHE RS TOTA L COM PL LLBB LL_B B WLL WLL_ BB EVD O DATA _CAR D WIMA X REST ORAT ION PLAN_ CHAN GE OTHE RS1 ALP52731142223323546831100512119226 CLT5786632657129409402413517101294410 CNN93175312185266763925291000179132217 ENK2590151798164147721661156468137059810212243821 KTM20811132105516291340000000190 MLP28225163346013321016210090110 PGT5007625029145319291791121330090370 KLM71250342952255461633943800255932231 TVM13782158255328582751535123033415063102 PTA1897131203191375601002040 TCR171428976219946490613947888802244363247 Total96099964183701372965894493063292107640166288656231444

12. 12 Lead status of Udaan- June 2013 Leads generated June 2013Leads completed June 2013 SSA TOTAL LEADS LLBBLL_BB OTHE RS Total COMP L LLBB LL_B B WLL EVD O DATA _CAR D WIMA X REST ORATI ON PLAN _CHA NGE OTH ERS ALP 45136135192614331396470024113274 CLT 675673856615747554305251220159480 CNN 86085297144645522620017052399208 ENK 31061438633241776218879621584441231312202914 KTM 234201387691111182000000180 MLP 297241673076901359132000030 PGT 609642714822644542196440980101481 KLM 83332329823905181324428236137785947 TVM 13002137577925184377601601331905448 PTA 316191362413721139042412071061 TCR 1945325853218549109110762195180358364946 Total1062610284331911 4356 69574383115238177123177407605991539

13. 13 Lead status of Udaan- July 2013 Leads generated July 2013Leads completed July 2013 SSA TOTA L LEAD S LLBB LL_B B OTHE R TOTAL COMP L LLBB LL_B B WLLEVDO DATA _CAR D WIMA X REST ORATI ON PLAN _CHA NGE OTHE R ALP6446514047392507201027140362030267 CLT97715543413525342041249313301181422 CNN115614831983606879382423250946214336 ENK40083049744082322266512971560945146178142241097 KTM521852216415119614145000010351 MLP43787171661132871520000040 PGT7671363047025751571234742820150559 KLM19158039411023396211430631253459125153 TVM924158326140300438612301532183224030 PTA43343181581513173205151211058291 TCR246139210992936771299122721120193698485150 Total14243165345632466556178855203164291267106228557757551846

14. 14 Lead status of Udaan- Aug 2013 Leads generated AUG 2013Leads completed AUG 2013 SSA TOTALLLBBLL+BBOTHERSLLBBLL+BB OTHERS TOTAL ALP536471226030715722274363 CLT703112292133166291831145268 CNR104413332786498502613439753 ENK33892277562792127945505919212624 KTM51477226771344100020124 MLP5065022089147102212 56 PGT6267825169228411756138360 KLM86456319155334825025248531 TVM7019423111526117117961204 PTA3254712892586911814129 TCR2174310961238665122813924221449 TOTAL113821231383313934925396263423735946861

15. 15 Processing Time of Udaan- July 2013 Name of SSA Total no of leads compl eted during the month Time taken for feasibility from the date of lead generation Time taken for completion of lead from the date of feasibility given 1 day 2-3 days 4-7 days 8-15 days 16-30 days More than 30 days 1 day 2-3 days 4-7 days 8-15 days 16-30 days More than 30 days ALP 50727919655936494295421711 CLT 4201579077462723921492473236 CNN 87931222615478703994637215815728 ENK 266517903812131179767783220410296167208 KTM 196100221613837916104635 MLP 286188 0 5713 0 56 PGT 5152665894481633813847865290 KLM 621241909672774538155099107202 TVM 43822153303739581122947583762 PTA 317167142420276519941691444 TRC 129942619724119713210623899240173116105

16. 16 Lead status of Udaan- Aug 2013 SSA BB_Generated, August 2013 BB Completed, August, 2013 Pending BB from 1st Aug to 15th Aug 2013 ALP 1227232 CLT 29218370 CNR 32626134 ENK 75655074 KTM 22610047 MLP 2202292 PGT 31925044 KLM 25117530 TVM 231 117 18 PTA 1289152 TCR 961813 77 TOTAL 38322634570

17. 17 Loyal customers- Retention SSATotal < 1 Yr% 1-2 Yr % 2-3 Yr % 3-4 Yr % 4-5 Yr % 5-10 Yr % 10-20 Yr % 20-30 Yr % 30-40 Yr % 40-50 Yr % > 50 Yr % ALP1969002.913.541.951.371.1322.6459.974.471.390.420.22 EKM4261334.13.142.71.861.6716.4857.479.072.10.80.63 CNN3691873.843.062.792.122.1928.6750.135.331.180.360.32 KLM2447842.712.82.241.31.1223.6459.3851.220.380.22 KTM2174452.482.272.061.581.7617.6461.297.612.210.730.38 CLT2622183.793.282.321.851.6925.2953.665.51.530.750.34 MLP2511992.121.941.421.060.9329.2858.913.30.710.240.09 PGT1498803.583.792.962.361.7520.9456.575.91.450.540.18 PTA1514342.543.061.641.05112.5470.875.541.380.320.07 TVM2904423.774.143.681.971.6616.458.5771.810.570.43 TCR3287452.872.622.081.781.5220.1562.044.211.550.540.64 Circle 288836 73.263.042.411.711.5521.558.225.891.530.530.36

18. Audio Conference (IT Section) 04/09/2013 & 05/09/2013

19. Best Plan Selector  A software tool to find out the Best Plan was launched in the CSC Portal on 08-07-2013.  It was observed by CGMT during his inspection that most of the CSCs are not utilising the Plan Selector.  Instructions may kindly be given to CSCs to utilise the Plan Selector and to give their Feedback.

20. Best Plan Selector  If there is any restrictions to access Plan Selector through CSC portal to the staff of CSC, a link to access the Plan Selector may be provided in the SSA intranet site.  The URL of Best Plan Selector is http://10.44.0.19/csc/tariff/PlanSelector.aspxhttp://10.44.0.19/csc/tariff/PlanSelector.aspx - Intranet http://210.212.237.90/csc/Tariff/PlanSelector.aspxhttp://210.212.237.90/csc/Tariff/PlanSelector.aspx -Internet  Feedback regarding the Plan Selector was received only from Ernakulam and Pathanathitta SSAs

21. Inventory Management System Migration of Field Balance module (from Ver. 1 to Ver. 2) Migration of Field balance module from Ver-1 to Ver-2 was deployed in all SSAs. Feedback on Ver 2 may kindly be provided.

22. Implementation Status of SNMS in OCB switches Name of SSA No of OCB Switches in SSA No. of OCB Switches Started deployment of SNMS Name of the Exchange Where deployment of SNMS is started Trivandrum31Central Kollam40 Alappuzha20 Pathanamthitta20 Kottayam40 Ernakulam33 Boat Jetty, Matanchery, Muvattupuzha Thrissur20 Palakkad50 Malappuram50 Kozhikode30 Kannur94 Kannur, Payyannoor, Tellichery, Uppala Total428

23. Software for Line Testing of Commercially Important Customers (CIC).  Feedback on implementation of SNMS (Line Testing module ) in OCB and 5ESS may kindly be provided

24. Monitoring of Electricity Bills  Provision has been made in Billing Module(IMS) to monitor the Expenditure towards Electricity Bills  A report on SSA-wise expenditure towards electricity  A report on Consumer Number-wise expenditure towards electricity

25. Dash Board - Features  Dash board can be accessed through Intranet and Internet  URL of Dash board  http://10.44.4.53/ssa ( through Intranet ) http://10.44.4.53/ssa  http://210.212.239.100/ssa ( through Internet ) http://210.212.239.100/ssa  The Dash Board works fine in the browsers Google Chrome, Fire box rather than IE.  User ID and Default Password were given for all SSA heads.  Access to Dashboard will also be extended to all DGMs.

26. Dash Board - Features  Provision of sorting of Data by clicking on Column Header.  Drilled down information are provided wherever required.  Development details of all services have been provided on daily, weekly, monthly basis.  Fault analysis  Field Balance of critical items.  CSC-wise revenue Collections – Month-wise  MNP Status.  MNP status - Comparison with other Operators.

27. 27 THANK YOU