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18/05/2014 Riyadh Eng. Suhail Al-Almaee Director Strategic Planning and Supporting Initiatives Smart Government
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Agenda: Saudi e-Government Facts. What is smart government? Smart Government in the Kingdom Of Saudi Arabia. 2
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The Kingdom ranked 41 st out of 193 UN member countries : 12 th – Online Service Index 9 th – e-Participation Continued Progress in UN Survey 41 E-Government development index (Rank) (193countries) Online service index(Rank) (193countries) E-participation index(Rank) (193 countries) Emerging leaders in e-Government development (Top 25 countries) E-Government leaders in Asia (Top 10 countries) Whole of government top performers (41 countries) 41 From 193 12 From 193 9 From 193 21 From 25 KSA Saudi e-Government Facts 3
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Accenture January 2014 A comparative study of digital government performance across 10 countries 4
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Saudi e-Government Facts Government Agencies Covered By the 5th Qiyas Number of Government Agencies Government Agencies Covered By the 5 th Qiyas 155 Government Agencies Responded To the 5 th Qiyas 152 Government Agencies Did NOT Responded To the 5 th Qiyas 3 Response Percentage To the 5 th Qiyas 98% Information About 5th Qiyas Government AgenciesReceived Answer 150e-Government Committee Formed 2e-Government Committee NOT Formed Yet 5
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Saudi e-Government Facts Number of Government AgenciesReceived Answer 88Yes, & Plan was Approved By the Head of the Agency 5Yes, & Plan was Approved By the e-Government Committee 33Not Approved but it is under implementation 25No Plan Yet Related to the Approval of the Government Agency e-Government Transformation Plan, to make their Services Available Online. Number of Government AgenciesReceived Answer 57Higher Than %70 22Between %70 - %50 12Less than %50 Related to the Overall Percentage of Achievement of the e-Government Transformation Plan Against the Forecasted Percentage (Planned). Information About 5th Qiyas 6
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What is smart government?
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Smart E-Government is designed as new model for government in smart society. Not only highly personalized and citizen-friendly service delivery, but also allowing citizens and civil society to co- create with Government Social S Using Big Data Analytics to drive policy action and to individualise communications and transactions Analytics A Mobile M “Open by Default” transforms Accountability and Transparency and engages citizens in co- creation, as well as enable businesses to use data to innovative new services Radical-openness R Effective Cyber security so that services are resilient, available and protect privacy Trust T Using the latest mobile technologies to deliver information and services, and get contributions from citizens, wherever and whenever they want – by Apps, SMS, Social Media, and Web-on-the- move – using mobile networks and cloud computing at the back-end What is smart government?* *The World Bank 8
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2 nd National e-Government Action Plan for Saudi Arabia 9
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Social@KSA
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Accenture January 2014 Use of social media in interactions with government departments We asked: Would you personally like to use social media in the future when interacting with government departments offering public services? Social Smart Government in the Kingdom 11
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Social Smart Government in the Kingdom e-Participation Initiatives in 2NAP EP02 Implement e-participation facility for government agencies, enabling public feedback on e-government EP01 Increase the use of social media and establish a supporting community of practice 12
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Social Smart Government in the Kingdom Saudi Forums 13
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Smart Government in the Kingdom Social Ministry of Communications and Information Technology Public Opinion 14
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Social Smart Government in the Kingdom Ministry of Foreign affairs Ideation 15
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Social Smart Government in the Kingdom Ministry of Foreign Affairs Opinion 16
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Social Smart Government in the Kingdom Ministry of Labor Social Activities 17
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Social Smart Government in the Kingdom Ministry of Culture and Information Social Activities 18
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Smart Government in the Kingdom Social Ma3an Portal 19
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Social Smart Government in the Kingdom 20
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Social Smart Government in the Kingdom 21
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Social Smart Government in the Kingdom 22
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Mobile@KSA
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Accenture January 2014 Use of mobility in interactions with government departments We asked: Would you personally like to use mobile devices in the future when interacting with government departments offering public services? Mobile Smart Government in the Kingdom 24
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-High Accessibility. -Enhanced Functionality. -Unmatched user-experience. -Popular Channel. -Ease of dual communication -Location Based Functionalities -Push Notification Functionalities Mobile Smart Government in the Kingdom Smart Devices Advantages 189.24% Mobile Penetration 189.24% 25
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Mobile Authentication Mobile Payment Mobile Application Mobile Portal IN13 Smart Government in the Kingdom Implement Mobile Government (m-government) infrastructure mGovernment Initiative in 2NAP Mobile 26
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Smart Government in the Kingdom Mobile mGovernment Initiative in 2NAP 27
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Mobile Smart Government in the Kingdom Sample Government Applications 28
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Analytic (BigData)@KSA
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Big Data Smart Government in the Kingdom Planning System 30
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Big Data Smart Government in the Kingdom National Statistics Data Bank Implemented by Central Department of Statistics and Information 31
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Open Data@KSA
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Open Data Smart Government in the Kingdom Saudi Portal Open Data 15 15 Categories 33
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Open Data Smart Government in the Kingdom Ministry of Health Open Data 34
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Trusted Infrastructure@KSA
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Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia 5000) ) G-C Sample 500) ) G-B Male & Females Citizens and Residents between 18 - 80 years old Coverage Base: All those who have used N=1521 G2B G2C 2 Rounds Smart Government in the Kingdom Indicators of Transformation 36
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37 Smart Government in the Kingdom Trust Infrastructure Initiatives in 2NAP Accelerate GSB on-boarding Implement Single Sign-on Extend GSN availability to all government agencies Implement GSN product enhancements - voice and video
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Thank You www.yesser.gov.sa
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