1. 11 ITLC – ITAG Update May 27, 2010

2. 22 Overview ITAG Work Plan for 2010 Governance and Operations for Shared Services Web Browser Standards

3. 3 2010 ITAG Work Plan Complete Browser Standards Report Develop strategies and standards for middleware utilized by intercampus applications Specify initial pilot project Document governance, operational and funding issues associated with shared services within UC Create repository of shared standards, guidelines, etc. Provide mutual aid for campus architecture activities Create clearing house for software and services available for sharing Identify and implement tools to aid ITAG in accomplishing above As needed, review architectural designs for UC-wide implementation projects 3

4. 44 Governance and Operational Issues UC shares/acquires services Between two campuses Among multiple campus, but not all Among all campuses From vendors Examples: UC’s agreement with SumTotal UCB/UCSC Oracle Calendar agreement UCI time-reporting service as part of PPS operated by UCOP

5. 55 Issues include: Governance Service level agreements Service life cycle Operational practices Compliance with UC policy and other regulatory requirements Sustainable funding models Operational Issues for Shared Service

6. 66 Draft Service Agreement Outline Service description Service provider responsibilities Service customer responsibilities Pricing

7. Next Steps Let PPS project manager know that we are ready to address specific issues 7

8. 8 Web Standards and Browser Recommendations Report structured for distinct web roles: Web developer/designer Web services and applications evaluation and purchase System administrator managing UC-owned computers Suggested web strategies UC endorsed web standards Minimum standards compliance requirements for UC-wide web sites and applications 8

9. 9 Web Strategies Adhere to web standards Design for accessibility Target layout engines instead of browsers Use browser plug-ins carefully Check operating system specific limitations Design for mobile devices Test with all applicable browsers 9

10. 10 UC Endorsed Web Standards HTML specifications (validation service http://validator.w3.org )http://validator.w3.org CSS – W3C standard Javascript (ECMAScript) 10

11. 11