1. ABSOLUTES OF QUALITY Definition Conformance to Requirements
System Prevention
Performance Standard Zero Defects
Measurement Price of Nonconformance
STAGES OF QUALITY IMPROVEMENT
Comprehension
Commitment
Competence
Communication
Correction
Continuance
5 STEP PROBLEM SOLVING METHOD
Define the situation
Fix the nonconformance
Identify root cause
Implement corrective action
Evaluate and follow-up

2. Senco Process Quality Improvement Employee Commitment
Our innovative and continuous improvement culture
enables us to
Achieve Excellence in Customer Satisfaction

3. THE PROCESS MODEL D A B C Quality Performance Standard Procedure/
Definition
Facilities/
Equipment
Training/
Knowledge 8 D A 5
1. Process Name
7. Suppliers
4. Customers
Requi rements
Requi rements
2. Scope
3. Outputs
6. Inputs B C

4. FIVE-STEP PROBLEM SOLVING METHOD
Define the situation
Fix the nonconformance
Identify root causes
Take corrective action
Evaluate and follow up

5. LEAN MANAGEMENT Process Standardization
Standard Cycle
Time
Standard Work
Sequence
Standard In-Process
Inventory
The foundation for continuous improvement
Not “carved in stone” – it is a living standard
Standardization is the first step in improvement

6. LEAN MANAGEMENT Support Techniques
The 5S system organization and standardization
Sort
Set in order
Shine
Standardize
Sustain

7. LEAN MANAGEMENT Support Techniques
Quick change techniques
Separate internal setup from external setup
Convert internal setup to external setup
Streamline all aspects of setup

8. LEAN MANAGEMENT Support Techniques
Total Productive Maintenance
Zero Defects
New Performance Measures
Create Conditions for Sustain

9. LEAN MANAGEMENT Problem Solving Tools
DMAIC
Design/Measure/Analyze/Improve/Control
Pareto Analysis
Cause and Effect Diagramming
Cross-functional Process Flow Mapping
Process Flow Mapping
Value Stream Mapping

10. LEAN MANAGEMENT Whenever there is a product for a customer,
there is a value stream.
The challenge lies in seeing it.