2. Turnkey Solutions

3. About MESA

4. Performance Excellence LEAN

5. From “OK” to “World Class”

6. Differentiation: What Makes Companies Stand Out? Everyday Low Prices Customer Service & Personal Attention Innovative, Cool Products

7. Keys to Strategic Planning Know who you are Know where you are and where you need to be Know what your customers want and will pay for Develop a Value Package you can deliver Have a pretty good idea of the future Expect the unexpected

8. Strategy Development Definition of Key Initiatives Development of Operating Group Plans Individual Plans Alignment Achievable Targets

9. What We Do? Exceptional Customer Service Remarkable Relationships Performance Excellence Great Place to Work Opportunistic Growth

10. Format and Presentation Matters

11. Communication Tools Intranet Posters Wallet Cards New Employee Orientation Meetings Regular Written Messages

12. Execution: The Hard Part

13. Measurement and Adjustment

14. The Take-Away Know your Objectives Create a Tactical Plan Use a Systematic Approach to Deploy the Plan Communicate and Integrate Don’t forget to review and measure And finally, Change and Adapt accordingly