1. Interconnect Billing - Key Trends and Issues Markus Fleischmann Consultant, Operations Solutions edv-consult mobilkom austria

2. Key Trends and Issues in IC-Billing 2 Two Tendencies with Impact (I) I.Expansion. of well established Telco‘s by acquisition in  Saturated markets  Growth markets  Integrate new subsidiaries into IC-Business  Reduction of redundancies + Gain of common and different A challenge for the next years!

3. Key Trends and Issues in IC Billing 3 Two Tendencies with Impact (II) II.New Services. finished... 2G: GSM Voice + SMS starting...  2.5 G : „new“ For Interconnect Billing...  3G... and other challenges such as MNP.

4. Key Trends and Issues in IC Billing 4 Both Trend I and II IC-Billing Enhancement“ (case study) already realized in Project „IC-Billing Enhancement“ (case study) I.mobilkom austria + 2 subsidiaries II.New services  + SMS (Interworking)  + GPRS (for national roaming)  (+ MMS in an ongoing additional project)

5. Key Trends and Issues in IC Billing 5 Objects Enhancement of IC-Billing System Enhancement of IC-Billing System for the mobilkom autria group From Small Rating EngineSmall and approved Rating Engine For trad. 2G GSM voiceFor trad. 2G GSM voice To New Solutiontotal IC-BillingNew Solution covering the total IC-Billing process Ready for extra servicesReady for extra services

6. Key Trends and Issues in IC Billing 6 IT driven Project + strong integration of IC Business dept. Result:  only 1 common IC-Billing platform as basis providing IT services  Customised for individual needs of different subsidiaries  INTEGRATION of heterogen IC markets

7. Key Trends and Issues in IC Billing 7 Which way to choose? „simple but smart and safe“ Successful management with focus on  Maximisation of reliability  Minimisation of efforts and risks Project steering + project team of all markets, supplier + customer could not not always take the shortest + easiest way, though.

8. Key Trends and Issues in IC Billing 8 Issues Issues identified in the project ChangesChanges seemless EnhancementEnhancement measurable RequirementsRequirements feasible. Changes due to changing requirements decision makers Cost-effective Communiction clear and transparent

9. Key Trends and Issues in IC Billing 9 Methods (I) Proven Standards: applied for traditional Service – valid for innovation and future Services Project ManagementProject Management SW IntegrationSW Integration OperationsOperations Improvements and Enhancements as Evolution instead of Revolution

10. Key Trends and Issues in IC Billing 10 Methods (IIa) Project Management Project Monitoring Constant Check of Priorities Risk Control Communication Flow Gap Analysis Review + Redesign

11. Key Trends and Issues in IC Billing 11 Methods (IIb) Project Management  Ressource Balancing (outsource vs. inhouse) Further Outsourcing for Improvement of Performance  Focus of Project Team on Core Business  Costs more transparent  Clearer definintion of responsibilities

12. Key Trends and Issues in IC Billing 12 Methods (III) SW Integration Strong and Reliable Partners (vendor and integrator) Experience (reference sites) Documentaion: base for changes Meticulous Tests Ressource Balancing (also for parallel operations: old system + new system)

13. Key Trends and Issues in IC Billing 13 Methods (IV) Operations and Maintenance Integration in Development Decisoins Automatition: High Degree with standard SW Service Managment Incident Management Ressource Balancing (also for parallel operations: old system + new system)

14. Key Trends and Issues in IC Billing 14 Results Concentration of Operations and Maintenance on Output for AccountingOutput for Accounting Output for ReconciliationOutput for Reconciliation + Business Information+ Business Information

15. Key Trends and Issues in IC Billing 15 Business Information (I) Reliable & quick decisions in IC-Business crucial!  IT provides reports Simple and clear informationSimple and clear information for various requirements CustomisedCustomised For each individual decision maker For each subsidiary

16. Key Trends and Issues in IC Billing 16 Business Information (II) BUT: also for Business Info: Standard Reporting + Query ToolsStandard Reporting + Query Tools (Crystal Enterprise + Web-Interface)requirements Web basedWeb based Info always at hand  „simple but smart and safe“

17. Key Trends and Issues in IC Billing 17 Conclusion Current Solution: More date, more customer Short time to IC-Partners Instant system Overview for Operation and Maintenance IC-Businss new markets + new servicesFlexible and Ready for new markets + new services.

18. Key Trends and Issues in IC Billing 18 For further information you are welcome to contact Markus Fleischmann Consultant, Operations Solutions edv-consult mobilkom austria mobile: +43 (664) 331 3425 e-mail: m.fleischmann@mobilkom.at http://www.edv-consult.comm.fleischmann@mobilkom.at http://www.edv-consult.com