1. C OMMUNICATION & S OCIAL S TYLES Administrative Professional Series

2. A CTIVE L ISTENING Deliberate process through which we seek to understand the TRUE meaning of the conversation and the emotions behind the thoughts. Verbal Communication Non-Verbal Communication Para-Language: How we say it C OMMUNICATION

3. W HAT % OF M EANING C OMES FROM E ACH ?

4. G OOD & P OOR L ISTENING B EHAVIORS Good BehaviorsPoor Behaviors Eye ContactDistractions (ie. Phone, TV, Computer) PostureInterrupting MirroringDefensiveness Asking Clarifying QuestionsLack of Eye Contact/Eye Rolling Don’t Interrupt or Rush the SpeakerNo Response

5. What Did You Say?

6. Energetic and focus on people Enjoy Creative Challenge Need Personal Approval Highly flexible and spontaneous Needs Personal Security Thinks carefully before acting Asks rather than tells Dependable and Agreeable Direct and to the point Tells rather than asks Value Results Accepts Challenges Need to be right Attentive to detail Focused on tasks Not highly assertive S OCIAL S TYLES

7. I F I W ERE A S HOE …

8. If The Shoe Fits…