1. Sources of Complexity in Insurance Industry Regulatory Framework Competition Commoditization Challenges of E-business HIV Aids Skills Shortages Transformation Speed of change – convergence of banking and assurance Mergers and Acquisitions Globalisation the international business school in Africa The GSB’s Learning and Teaching Philosophy

2. Our response to stressful times - Attend to the most pressing problems Lose focus Feel increasingly ineffective the international business school in Africa The GSB’s Learning and Teaching Philosophy

3. Our New World requires - Advanced thinking abilities Extraordinary leadership skills The ability to focus on what matters and pursue this relentlessly the international business school in Africa The GSB’s Learning and Teaching Philosophy

4. Transformational process - Change the way people think Develop leadership through personal insight, reflection and social learning Develop ‘high impact’ management capabilities the international business school in Africa The GSB’s Learning and Teaching Philosophy

5. SySTAL (Systems Thinking & Action Learning) Systems Tools - See a problem in a new way Take a ‘big’ view Help sift out major issues (drivers) Challenge pre-conceived ideas Innovate Critical thinking and reasoning skills Ask the right questions Learn-to-learn the international business school in Africa The GSB’s Learning and Teaching Philosophy

6. SySTAL (Systems Thinking & Action Learning) Action Learning – In business context - adds direct value Linked to strategy Change process the international business school in Africa The GSB’s Learning and Teaching Philosophy

7. Context (Question) Our Competency Learning Model Theory (Answer) Problem formulation Practice (Test) Intervention plan Implementation Reflect