1. 9.01 Summarize factors of interpersonal relationships

2. Concept of human relations and importance to SEM Human relations Involves getting along with others Teamwork People working together to achieve common goal

3. Personal traits necessary to enhance interpersonal relations 1. Friendliness  Getting along with others 2. Courtesy  Having good manners and polite demeanor

4. Personal traits necessary to enhance interpersonal relations 3. Ethical behavior Demonstrating honesty, integrity and fairness 4. Creativity Using ones imagination to be original and inventive

5. 5. Initiative Being self-motivated to start a task without being asked 6. Responsibility Being accountable for ones own actions and resulting consequences Personal traits necessary to enhance interpersonal relations

6. 7. Attitude Disposition towards people and situation 8. Self-control Ability to slow anger and behave in disciplined way, not impulsive Personal traits necessary to enhance interpersonal relations

7. 9. Self-awareness Knowing ones strengths and weaknesses 10. Willingness to change Adjusting to criticism or changes in environment Personal traits necessary to enhance interpersonal relations

8. 11. Self-esteem Self-respect or valuing ones personal worth 12. Empathy Understanding another person’s situation or feelings Personal traits necessary to enhance interpersonal relations

9. 13. Assertiveness Having the confidence to stand up for beliefs, ideas or rights 14. Time management Budgeting time and respecting deadlines Personal traits necessary to enhance interpersonal relations

10. 15. Goal setting Planning for the future Personal traits necessary to enhance interpersonal relations

11. Factors that facilitate successful teamwork 1. Train employees Each new employee must know how to the task Existing employees need continuous education and training to improve knowledge, skills and efficiency

12. Factors that facilitate successful teamwork 2. Establish goals Company should plan how it will accomplish goals and objectives All team members should be committed to reaching company’s goals and objectives

13. Factors that facilitate successful teamwork 3. Delegate responsibility Assign roles and duties Make agreements for commitment to quality of work

14. Factors that facilitate successful teamwork 4. Evaluate performance Evaluate individual employee performance Evaluate whether or not company goals and objectives are attain

15. Factors that facilitate successful teamwork 5. Communicate Management should promote open and effective channels of communication Listening to customers may result in new products or better customer service and satisfaction