1. DESIGNING FOR COMPREHENSIVE SUPPORT THOMAS L. NONDORF THE BOEING COMPANY Oct. 22, 2003 Thomas.l.nondorf@boeing.com

2. Once upon a time: SUPPORT WAS THE RIGHT ASSET AT THE RIGHT TIME AT THE RIGHT PLACE

3. THE REALITY TODAY: PERFORMANCE BASED LOGISTICS PERFORMANCE WARRANTIES AUTONOMOUS OPERATION MORE EMPHASIS ON CONTRACTOR PERFORMANCE

4. HOW DO WE ACCOMMODATE THIS CHANGE IN PHILOSOPHY ? UNDERSTAND THE REQUIREMENTS DESIGN A PRODUCT THAT CAN ACHIEVE THEM

5. WARRANTIES: AVAILABILITY….. INHERIENT ? ACHIEVED ? OBSERVED ? HOW DO YOU ACHIEVE THE LEVEL NEEDED ? RELIABILITY? MAINTAINABILITY? DIAGNOSTICS? TRAINING? SPARES? ALL THE ABOVE?

6. ACTUALLY THE CORRECT ANSWER IS: “ALL THE ABOVE” BUT, IN A STRUCTURED, OPTIMIZED APPROACH WHICH BALANCES ACQUISITION COST, CAPABILITY, PERFORMANCE AND SUPPORT COST i.e. “A STRUCTURED SYSTEMS ENGINEERING PROCESS”

7. DESIGNDESIGN SUPPORTSUPPORT THE CLASSIC FUNDING BATTLE IS A PRIMARY REASON FOR THIS DILEMA

8. VISION OF SUPPORTABILITY Customer Coordination/Feedback An integral part of a disciplined SE process that provides the bridge between front end product design thru effective field support Avoid costly redesign Assure balanced design/best value to customer Force Multiplier PRODUCT SUPPORT Systems Engineering AFFORDABILITY RISK MANAGEMENT Product Support Disciplines SUPPLY SUPPORT LOGISTICS SUPPORT TECH MANUALS TRAINING FIELD SERVICE MANPOWER CONTRACTED LOGISTICS SUPPORT (CLS) PRODUCT ENGINEERING Systems Engineering AFFORDABILITY RISK MANAGEMENT Supportability Eng Disciplines RELIABILITY IVHM MAINTAINABILITY BASE SUITABILITY HUMAN FACTORS DIGITAL ENVIRONMENT ROOT CAUSE

9. Support/Logistics Products Development Design Influence System Reliability Analysis, Modeling, and Allocation Fault Tree Analysis (FTA) Maintainability Analysis Level of Repair Maintainability Prediction Design Reviews and Evaluation Failure Mode, Effects, and Criticality Analysis (FMECA) System Redesign/ Improvement Reliability Centered Maintenance (RCM) Maintenance Task Analysis (MTA) Have Requirements Been Met? Support Test/ Evaluation Reliability Prediction System Test & Evaluation (Hot Bed Testing) Sustaining SYSTEM Support Sustaining SYSTEM Support Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Concept of Operations TLR & Maintenance Concept Yes No Detailed Support Product List Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment Supply Support (Spare/Repair Parts) Maintenance Planning Test/Support Equipment Technical Documentation/IETM Manpower/Personnel Training/CBT Facilities; PHS&T Design Interface; Computing Support Elements of Logistics Support: Requirements For The: Evaluation Tech. Refreshment Fleet Feedback Lifetime Support Systems and Supportability Engineering

10. Design Influence System Reliability Analysis, Modeling, and Allocation Fault Tree Analysis (FTA) Maintainability Analysis Level of Repair Maintainability Prediction Failure Mode, Effects, and Criticality Analysis (FMECA) System Redesign/ Improvement Reliability Centered Maintenance (RCM) Reliability Prediction Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Concept of Operations TLR & Maintenance Concept Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment Systems and Supportability Engineering PRODUCT ENGINEERING Systems Engineering AFFORDABILITY RISK MANAGEMENT Supportability Eng Disciplines RELIABILITY IVHM MAINTAINABILITY BASE SUITABILITY HUMAN FACTORS DIGITAL ENVIRONMENT ROOT CAUSE

11. LIKEWISE, THE TRADITIONAL SUPPORT FUNCTIONS ALSO HAVE A ROLE IN THE DESIGN INFLUENCE TASK

12. Design Influence System Reliability Analysis, Modeling, and Allocation Fault Tree Analysis (FTA) Maintainability Analysis Level of Repair Maintainability Prediction Failure Mode, Effects, and Criticality Analysis (FMECA) System Redesign/ Improvement Reliability Centered Maintenance (RCM) Reliability Prediction Functional Analysis Functional Flow/ Data Flow Diagrams Allocation of System Requirements System Architecture/ Selection of System Elements Concept of Operations TLR & Maintenance Concept Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making) Technology/Standards Evolution and COTS Products Market Surveillance Technology Refreshment Systems and Supportability Engineering PRODUCT SUPPORT Systems Engineering AFFORDABILITY RISK MANAGEMENT Product Support Disciplines SUPPLY SUPPORT LOGISTICS SUPPORT TECH MANUALS TRAINING FIELD SERVICE MANPOWER CONTRACTED LOGISTICS SUPPORT (CLS)

13. SUMMARY: UNDERSTAND WHAT YOU ARE REQUIRED TO DO IDENTIFY REQUIREMENTS EARLY TRANSLATE REQUIREMENTS INTO DESIGN CRITERIA AND DESIGN REQUIREMENTS MONITOR PERFORMANCE

14. THANK YOU AND QUESTIONS