1. IMPORTANT NOTES WHEN WORKING WITH SCREENSHOW'S SAVE AS.PPTX ONLY PRINTING INSTRUCTIONS In order to print correctly, ensure the following print settings are used: — Color/grayscale:Color (regardless of printing in b/w) — Scale to fit paper:ON — Print hidden slides:OFF WORKING WITH CHARTS: BEST PRACTICE Charts should use MS Graph. Note there are still printing issues when trying to print in greyscale. The best way to work with charts is: — Copy MS graph objects off the edge of the slide — Open charts by right-clicking on the MS Graph object and select: Chart Object > Open — Make required edits — Copy the MS Graph object and paste as a picture : Home > Clipboard > Paste > Paste Special > Picture (Enhanced metafile) — Position the chart on the slide and ungroup (Ctrl + Shift + G). This enables printing in greyscale DISCLAIMER A disclaimer is not usually required for screenshows. However, it may be required depending on the presentation's contents/use. Users should consult Legal/Compliance as required. FIGHT OR FLIGHT? Maintaining a Focus on the Client During Times of Economic Stress MFC Conference 2015

2. 1 “Doing Well By Doing Good” ?

3. 2 Income Growth* Year-over-Year has been Weak Source: International Monetary Fund, World Economic Outlook Database, April 2015 GDP per Capita in National Currency, Constant Prices, Percent Change (2008-2017) * Proxy for household income growth – using GDP per capita in LCY

4. 3 Depreciation Against the US Dollar has been Steep Source: oanda.com FX Movements Against USD (2008 – 2015, Indexed to June 2008 Levels)

5. 4 Prior Economic Crises have Impacted MFIs’ Financial Positions Negatively Source: mixmarket.org Average PAR > 30 Days, all MFIs reporting to the MIX (2006-2013) Average ROA, all MFIs reporting to the MIX (2006-2013)

6. 5 Fight or Flight ?