2. STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN
European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th
STUDENT-LEAD EVALUATION
OF A NEW WORKPLACE CONCEPT IN AN
ACADEMIC ENVIRONMENT
Theme A: Asset, Property & Facility Management Session: A-2
Dr. Pieter C. le Roux Lecturer, Corporate Real Estate Management Faculty of International Real Estate & Facility Management NHTV Breda University of Applied Sciences

3. NHTV@Work evaluation study
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
evaluation study
Involved parties
NHTV:
2FM-CREM fast track students
Pieter le Roux (Theme Manager)
Mr. Wim Janssen (Commissioner)
Hospitality Design:
Marco Verhoef (Concept developer)
Rick Steinman (Concept developer)
Project evaluation:
Pieter le Roux (NHTV)
Wim Janssen (NHTV)
Steve Lockwood (IFMA)
Thomas Wehrmüller (ZHAW)
Student Poster 1

4. Programme Content Theoretical premise 1-1. BPE Process Model
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Programme Content
Theoretical premise
1-1. BPE Process Model
1-2. POE Process Model
1-3. AC-Model
Research methodology
2-1. Level 1: Indicative-level POE
2-2. Level 2: Investigative-level POE
2-3. Level 3: Diagnostic-level POE
Programme assessment
Student Poster 2

5. Theoretical premise 1-1. BPE Process Model
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Theoretical premise
1-1. BPE Process Model
Positioning the research in terms of Post-Occupancy evaluation (POE)
Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp

6. Theoretical premise 1-2. Post-Occupancy Evaluation (POE) Process Model
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Theoretical premise
1-2. Post-Occupancy Evaluation (POE) Process Model
3 levels of inquiry
Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp

7. Theoretical premise 1-2. Post-Occupancy Evaluation (POE) Process Model
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Theoretical premise
1-2. Post-Occupancy Evaluation (POE) Process Model
3 levels of inquiry
9 performance criteria (in order of importance):
Health
Safety
Security
Function
Efficiency
Work flow
Psychological performance
Social performance
Cultural performance

8. Theoretical premise 4 3 1 2 1-3. Accommodation-Choice model (AC-Model)
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Theoretical premise
1-3. Accommodation-Choice model (AC-Model)
Process model:
Decision-making on organisational accommodation
Translating goals and ambitions for/with new work environments to conceptual choices
Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp 4 3 1 2

9. Research methodology RESEARCH MATRIX ● ○ ◌ Indicative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
Research methodology ●
Primary source ○
Secondary source ◌
Outcome (tbd) x
Not addressed
RESEARCH MATRIX
Indicative-level POE
Investigative-level POE
Diagnostic-level POE
Desk research
Questionnaire
Observations
Interviews
AC-Model Process steps
Why start this project? / The research problem. ● ○ x
Collecting & analysing data on the current situation
Determine the intentions
Conceptual choices
Design & implementation
Results ◌

10. 2-1. Level 1: Indicative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-1. Level 1: Indicative-level POE
What is the problem?
AC-Model: Step 1
Collecting & analysing data:
Workplace concept as implemented in the SIB-Staff Room has to be evaluated. 4 3 1 2

11. 2-1. Level 1: Indicative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-1. Level 1: Indicative-level POE
What is the problem?
Research question
AC-Model: Step 1
Collecting & analysing data:
The
Workplace concept as implemented in the Sibeliuslaan Staff Room has to be evaluated.
What is the level of satisfaction amongst staff members regarding the current work environment and the thereby provided experience?

12. 2-1. Level 1: Indicative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-1. Level 1: Indicative-level POE
Walkthrough & orientation
Visual observation
Correctness of the layout on plan
Determine the number of types of different workspaces provided
Types of workplaces
Number
Standard workspaces 27
Management workspaces 2
Flex-work spaces 22
Concentration spaces 13
Total: 64

13. 2-1. Level 1: Indicative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-1. Level 1: Indicative-level POE
Walkthrough & orientation
Walkthrough & orientation
Visual observation
Correctness of the layout on plan
Determine the number of types of different workspaces provided
End
Start
Types of workplaces
Number
Standard workspaces 27
Management workspaces 2
Flex-work spaces 22
Concentration spaces 13
Total: 64

14. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research
AC-Model: Step 1
Collecting & analysing data: 4 3 1 2

15. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research
AC-Model: Step 1
Collecting & analysing data:
NHTV Vision & Mission:
Regarding
Document analysis:
Progress reports of workshops, etc.
Current situation SIB Staff Room:
Research by méét (2012) 4 3 1 2

16. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research
Principles of NWoW
Focuses on work processes & the mobility of employees 4 3 1 2

17. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research
AC-Model: Step 2
Determining goals & ambitions: 4 3 1 2

18. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research
AC-Model: Step 2
Determining goals & ambitions:
Creating flexibility
Improving support for workplace activities
Diversity of workspace settings
Improved ergonomics
Upgrading ICT
Improving acoustics
Changing employee behaviour

19. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Desk research

20. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Questionnaire
Developed by students
Primary input:
Organisational goals & ambitions (AC-Model Step 2)
Guidance:
NHTV HD ?

21. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Questionnaire
Developed by students
Primary input:
Organisational goals & ambitions (AC-Model Step 2)
Guidance:
NHTV HD
Two weeks
n = 94 employees
Required response:
95% (n = 85)
Actual response:
57,4% (n = 54)
Focus of analysis:
Aspects of (dis)satisfaction
Input for further fine-tuning

22. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Questionnaire

23. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Observations

24. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Observations
Vacant, in-use or reserved
“Fixed” flex-spaces
The “musical chairs” phenomenon
Quick-meets & discussions
Clean desk policy
Behaviour: Actual vs. intended use

25. 2-2. Level 2: Investigative-level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-2. Level 2: Investigative-level POE
Interviews
Ability to concentrate
Communication about
Developed by students
Primary input:
Organisational goals & ambitions (AC-Model Step 2)
Outcomes questionnaire analysis
Outcomes observations
Noise
Behaviour: Actual vs. intended use
Clean desk policy
(Dis)satisfaction with
Indoor climate

26. 2-3. Level 3: Diagnostic level POE
European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014
2-3. Level 3: Diagnostic level POE
Conclusions & Recommendations
AC-Model: Step 3:
Making conceptual choices:
Concentration
Acoustics
Meeting areas
Functional diversity
ICT
Indoor climate
(general) 4 3 1 2

27. Thank you European Real Estate Society (ERES) 2014
21st Annual Conference, Bucharest, Romania, June 25th – 28th
Thank you
Dr. Pieter C. le Roux Lecturer, Corporate Real Estate Management