1. Team assignment 12 TEAM 3 – K15T1 Hanh Luong – Leader – T095095 Hao Tran – T094442 Huy Nguyen – T094016 Hieu Le – T093798 Quang Nguyen – T094193

2. Content 1. Assumption 2. Team morale data analyses 3. Summary

3. Other questionsPoint Strongly Disagree1 Disagree2 Neutral3 Agree4 Strongly Agree5 Question 7 I am currently looking for another job outside of ABC Systems Point Strongly Disagree5 Disagree4 Neutral3 Agree2 Strongly Agree1 + Employee satisfaction goal is >= 3.5 points for each question and category. + Point level Assumption

4. The table below show what team analyzed to comprise questions that have the same meaning or purpose into category to support for analyzing Viking Project Team Morale Survey Data. #Survey QuestionCategory 1I see career growth and advancement opportunities for myself at ABC Systems Benefit 3I am provided with opportunities to broaden my skills and knowledge 11I have had the training I need to get the job done 10I have the tools and resources that I need to get my job done Support 13I have access to the information that I need to do my job well 4My department is a great place to work Environment 5ABC Systems is a great place to work 6My project is a great place to work 9There is cooperation between the departments in the company 12I would recommend ABC Systems to friends as a great place to work 7I am currently looking for another job outside of ABC Systems Turnover 8I am empowered to make decisions Recognition 14My opinions are valued by my project team 15I know how my work contributes to the success of ABC Systems 16I take pride in my work 2I feel informed about changes that affect me

5. About 2009 Viking Project Team Morale Survey Data This is the summary table of average point for each category that team analyzed in 2009 Viking Project Team Morale Survey Data Recommendation: We should focus to improve employee’s satisfaction at aspects: Benefit, Support, Environment and Turnover.

6. Recommendation: Company should organize seminars (career growth...), skills courses, training courses, etc.

7. Recommendation: Company should provide more documents about similar project to support employees.

8. Recommendation: Company should improve work environment and organize parties between departments to improve relationship

9. Recommendation: N/A

10. Recommendation: Create communicate channel to improve communication effective and clear the meaning of question 2 and 8.

11. This is the summary table of average point for each category that team analyzed in 2010 Viking Project Team Morale Survey Data Recommendation: We should focus to improve employee’s satisfaction at all aspects.

12. Recommendation: Continue to apply solutions of 2009 but we need to open more training courses for employees

13. Recommendation: Support new tool and resources for employees. Hire consultants to support employees.

14. Recommendation: Company should buy necessary equipment for work environment.

15. Recommendation: N/A

16. Recommendation: Continue to clear the meaning of question 2 and 8 Find out the reasons to understand why employee’s satisfaction about their value in team is decreased and motivate them.

18. Inclusion, based on what team analyzed at part 3, the applied recommendations is not really effective. The employee’s satisfaction about almost aspects of Viking project is still very bad.

19. Thanks for your listening!