1. National Meeting for Effective Practice Management Launch of PracticeManager.ie Hilton Hotel, Dublin 2 19 February 2011

2. The Need For Practice Management Good management enables better care –Good General Practice Dr Stephen Taylor 1954

3. Role The Practice Manager is responsible for the effective and efficient management of the practice : -enabling the provision of high-quality service to patients -ensuring the economic viability of the practice -providing a quality work environment for staff -achieving of the business objectives of the practice.

4. Now More then Ever: Challenges Present & Future Complexity and bureaucracy in the Irish health system. Legislation, inspection and enforcement Ever higher standards - critical media and increasing patient expectations Health reform measures Irish financial crisis

5. Strengths & Opportunities Energy, willingness and expertise Commitment to worthwhile vocation Our community already has a vast array of resources, which can be shared Can develop a strong collective voice Opportunities to link with other organizations, such as ICGP

6. My Experience

7. Website Navigation Background Your Practice Just For You News Contact Member’s Area

10. News Documents Events Links Discussion Forum

15. Development Areas Practical Staff Management e.g. recruitment and selection, training, scheduling, appraisals, terminations etc. Legal Compliance e.g. Health and Safety, Human Resources Implement / Monitor Quality Standards e.g. Policies & procedures, handling complaints, patient satisfaction surveys

16. Financial Control e.g. budgeting, stock control, accounts payable and receivable, payroll, book-keeping, management accounts. Marketing / PR / Business Development e.g. optimising income from various sources, investigating business opportunities, advertising Facilities Management & I.T.

17. Purpose of Today’s Meeting Networking Knowledge Follow Up Through Website Activity Follow Up Through Feedback Forms

18. Summary We must plough on through difficult times We have much to be proud of Keep the good work going through PracticeManager.ie Complete the feedback forms

19. Thank You