1. FLW EO Office EFFECTIVE FEEDBACK

2. FLW EO Office 2 Overview Define Feedback Explain Jahari Window Model Reasons for Feedback Guidelines for Giving Feedback Guidelines for Receiving Feedback

3. FLW EO Office 3 Effective Feedback A verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you (giving feedback). It may also be a reaction by others as to by others as to how your behavior is affecting or influencing them (receiving feedback)

4. FLW EO Office 4 JOHARI Window ARENABLIND SPOT FACADEUNKNOWN Things I know Things you know Things I do not know Things you know You don’t know I know Things I don’t know Things you don’t know

5. FLW EO Office 5 JOHARI Window Model ARENA BLIND SPOT FACADE UNKNOWN Known to Self Feedback Unknown to Self Unknown Known to Others Exposure to Others

6. FLW EO Office 6 Reasons for Feedback Achieve Personal Growth Providers find out about Self Receiver gains Insight about self Create an open environment

7. FLW EO Office 7 How to give Feedback There is a willingness to receive it Use terms with the least amount of interpretation and accurately describe behavior Be timely

8. FLW EO Office 8 Guidelines for Giving Feedback It is Specific rather than general Focused on behavior Takes into account the needs of the receiver Directed towards behavior Solicited Sharing of information rather than advice Well timed Involves the amount of information receiver can use Concerns what is said or done, not why Checked for clear communication Evaluative not Judgment

9. FLW EO Office 9 Receiving Feedback Be Non-defensive Ask for more information Say you do not want feedback

10. FLW EO Office 10 What to do with Feedback USE IT THINK ABOUT IT FORGET IT

11. FLW EO Office 11 Summary Define Feedback Explain Jahari Window Model Reasons for Feedback Guidelines for Giving Feedback Guidelines for Receiving Feedback