1. 1 Building a Successful QA Organization

2. 2 Agenda 1.My Background 2.So What? 3.QA Capability Model 4.Putting QA in its Place 5.Q&A 6.Close

3. 3 Background 1.Started testing in ’96 2.Was told to leave QA 3.Left QA 4.Developed a product that redefined the way we did business at Safeco 5.Was given my choice of assignments and reentered QA

4. 4 So what? QA can become a strategic partner vs. a necessary evil

5. 5 QA Capability Model Environment Management Test Automation Business/System Acumen Process Mission: To ensure quality of software development practices across IT through repeatable processes, efficient use of technology and business acumen

6. 6 Putting QA in its Place How many of your orgs look like this? CIO Applications Director Applications Manager QAs and Programmers

7. 7 Putting QA in its Place CIO Applications Director Applications Manager Programmers QA Manager QAs How about this?

8. 8 Putting QA in its Place And this? CIO Applications Director Applications Manager QA Director QA Manager

9. 9 Putting QA in its Place How did we get there? Gained Internal (QA) Commitment: 1.Organized around the discipline; not the reporting structure 2.Recognized and built on what was good 3.Inventoried the greatest opportunities 4.Focused Gained External Commitment: 1.Didn’t whine 2.Executed on measurable improvements 3.Shared results and led others 4.Painted a compelling picture

10. 10 Q&A What questions do you have?

11. 11 Close 1.Define your model for success 2.String together a lot of small wins 3.Share the success 4.Paint a compelling picture 5.DON’T WHINE! Kelly Wieland kellywieland@comcast.net 206-954-6274