1. Chapter 14 – Information Systems, First Edition John Wiley & Sons, Inc by France Belanger and Craig Van Slyke Contributor: Brian West, University of Louisiana at Lafayette 14-1Copyright 2012 John Wiley & Sons, Inc.

2. Practice: Focus Story Discussion When have you used the knowledge of others to help you make a decision? Briefly describe the decision. Who did you contact to help you? What knowledge did were you trying to access? How have you used information technologies to help you connect with others for the purpose of tapping their knowledge? Why did you use those technologies? Copyright 2012 John Wiley & Sons, Inc.14-2

3. Practice Learning Activity 14.1 (p. 313) Personal knowledge management is the process of determining what knowledge you need, and how to find, organize and use that knowledge. What tools do you use? How effective are they? Copyright 2012 John Wiley & Sons, Inc.14-3

4. Managing Knowledge Benefits of Knowledge Management Better problem solving More effective product management Improved processes (more efficient and more effective) Better leveraging of intellectual assets Copyright 2012 John Wiley & Sons, Inc.14-4

5. Managing Knowledge Explicit Tacit Copyright 2012 John Wiley & Sons, Inc.14-5

6. Knowledge Resources Types of Knowledge Resources Experiential knowledge Systemic knowledge Copyright 2012 John Wiley & Sons, Inc.14-6

7. Knowledge Management Process The main process for Knowledge Management consists of creation, capture, codification, storage, retrieval, transfer, and application. Copyright 2012 John Wiley & Sons, Inc.14-7 Create Capture Codify Store Retriev e Transfer Apply Figure 14.1-Knowledge Management Cycle

8. Knowledge Creation Externalization Internalization Copyright 2012 John Wiley & Sons, Inc.14-8 Figure 14.2-Knowledge Management Cycle

9. Practice Learning Activity 14.2 (p. 321) A wiki is a Website that allows individuals to jointly create and edit web pages about a chosen topic using a simple Web-based interface. How can a wiki be used for knowledge management? Copyright 2012 John Wiley & Sons, Inc.14-9

10. Technologies Repositories Executive IS and Dashboards Communication Based Expert Systems – Data Driven DSS – Model Driven DSS – Document Driven DSS – Communication Driven DSS Copyright 2012 John Wiley & Sons, Inc.14-10

11. Practice Learning Activity 14.3 (p. 325) Describe your experience using the DSS. Was it useful? Why/why not? Copyright 2012 John Wiley & Sons, Inc.14-11

12. Business Intelligence Data warehousing Data Mining Copyright 2012 John Wiley & Sons, Inc.14-12 Figure 14.8-Business Intelligence Framework (insert PDF graphic here)

13. Practice Learning Activity 14.4 (p. 334) A friend will loan you a software CD for a class project. Will you borrow the CD? A co-worker uses a work computer for a part time job. Do you report your co-worker? The VP of Marketing want to trade information about customers with another company. As CIO do you provide the information? Copyright 2012 John Wiley & Sons, Inc.14-13

14. Ethical Decision Making PLUS questions P - L - U - S - Copyright 2012 John Wiley & Sons, Inc.14-14

15. Copyright 2012 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the information herein. 14-15Copyright 2012 John Wiley & Sons, Inc.