1. The National Information Technology Apprenticeship System (NITAS)

2. Introduction To NITAS The National IT Apprenticeship System (NITAS) is a nationwide IT workforce development program for the U.S. Information Technology industry. NITAS is administered by CompTIA and developed in collaboration with the U.S. Department of Labor bureau of Apprenticeship, Training and Employer Labor Services (ATELS).

3. NITAS Mission is to ensure that American Industries and America’s IT workforce maintain global competitive advantage through: rapid adaptation to IT technological innovation consistently high productivity of IT workers utilization of superior training and development approaches melding of business strategy and business process thinking into U.S. IT workforce expertise

4. NITAS is a cost effective vehicle to make the tools and benefits of 21 st century apprenticeship available to the IT managerial and technical workforce: Classroom instruction based upon industry- wide skill standards Structured on-the-job training Competency validation A more definitive linkage between employee learning, job performance and productivity Apprenticeship goes beyond imparting knowledge and intellectual understanding; it emphasizes and rewards “getting the job done”.

5. The NITAS Architecture

6. NITAS Infrastructure Under Development Program Standards & Admin CompTIA Infrastructure The IT Workforce Market ATELS (DoL) CompTIA Tech Career Compass IT Employer Database IT Apprentice Database Report Generator TranscriptsStatistical tabulations Analytical reports Diagnostic reports Registered OJT providers Registered IT apprentices Registered IT journey workers Standards System administration and program registration, Certifications for OJL providers and training vendors Report distribution list IT specializations IT skill standards IT industry & product certifications IT Employers IT Workers Worker Specifications IT Product Suppliers IT Training & Educational Providers Methodology Implementation Roadmap for each specialization area Internet Enabled

7. IT Employers Key Roles In NITAS Apprenticeship Implementation Guidelines/Standards DoL/ATELS IT Workers Worker Development Supply Schools/Training Orgs Training Delivery and Credentialing CompTIA IT Skill Standards NITAS Admin Career Transcript Admin Apprenticeship Sponsors IT Companies New & Existing Technology

9. The Three NITAS Program Elements IT Generalist IT Managerial & Technical Concentrations (Levels 1-3) IT & Enterprise Integration Management Entry point for incoming IT workers Entry point for existing IT workers

10. Structured On-the-job learning Classroom Instruction Skill Validation Motivation & Accountability Certifications Mentoring and Coaching Career Transcript Skill Standards Apprenticeship Learning Components

11. IT Generalist IT Concentrations Web Services/ E- commerce Project Management Information Assurance/Security Database Programming IT Generalist Help desk/ Tech support Multi-media Service Networks and Infrastructure The IT Generalist Concentration Is The “Trunk of the Tree”

12. Layer #1: IT Generalist Concentration This concentration reflects the “core” body of IT knowledge and skills expected of an entry level IT worker. The concentration covers four primary areas: Basic IT Skills & Knowledge Basic Operations, Maintenance, & Support Skills & Knowledge Workplace Orientation, Interpersonal, Teaming, Problem Solving Business Skills, Customer Needs & Business Process Analysis

13. List of Competencies Area# of Competencies Workplace Orientation14 Introduction to Best Practices 8 Technical Skills Development25 Project & Management Concepts 9 Introduction to the Network 6 Network Documentation & Troubleshooting16 Switch Configuration 1 Installing Copper Cable 2 Configuring Servers21 Providing e-mail Services 4 Managing the Virus Perimeter & Firewalls 7 Information Assurance 3 Hardware, Desktop, & Help Desk Support 14 Web Design 8 Software Development/Programming 10 ____ Total 148

14. List of Related Instruction A+ Certification Required Technical Writing Business Management Communications Composition Math PC Hardware Operating Systems Networking Tech Support/Help Desk Wireless/Telecommunications Internet Applications System Analysis Design Data base Management Programming Security Concepts

15. Layer #2: Specializations Managerial Supervision & Resources Management Operations & Services Management Project Management Technical Specializations Helpdesk/Tech Support Web Services/E-Commerce Information Assurance/Security Networks and Infrastructure Multi-media Service Programming and S?W Development Database Services Other

16. Layer #3: Business Integration

17. Benefits From Participation In The NITAS Program

18. Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship System Participation in the system enables IT employers to attract and retain better workers. Participation aligns organization to a performance orientation, going beyond the acquisition of knowledge or intellectual achievement. Participation reduces risk in the employee selection and hiring process. Participation will afford the opportunity to receive greater worker productivity for less cost. Participation offers a structured approach to providing IT career paths that is based upon “best practices”. The approach links training objectives and task performance with employee performance appraisals. Participation is a symbol of quality that can be displayed to customers Participation forces the inclusion of on-the-job-learning which is a better way of providing training—faster learning and fewer errors during the learning process. Participation makes industry-wide performance norms and benchmark data available for salary administration.

19. Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning Leading To Worker Productivity In A Shorter Period of Time Expertise (Education + Experience) Apprenticeship Approach: Classroom training with structured hands-on experience Time in years Classroom instruction Experience Traditional Approach: Classroom training followed by unstructured hands-on experience Source: Naval Undersea Warfare Center

20. Apprenticeship and Workforce Productivity Improvement Results

21. Productivity Versus Wage Data: IT Generalist Concentration Naval Undersea Warfare Center: Keyport WA Implications: Employers gain value through apprenticeship as workers’ productivity grows faster than workers’ wages. The NITAS program and infrastructure are engineered to minimize implementation and participation costs for IT employers

22. Apprentice Productivity IT Generalist Concentration

23. McDonald’s Apprentices’ Productivity Growth To Date In 13 weeks total productivity improved significantly among 10 IT Project Manager apprentices

24. Avg OJT Per Person Per Week=18.35 min +9.23 min+33.92 min = 62 min At McDonald’s One Hour Per Week of OJT Has Made A Significant Difference

25. Implementing IT Generalist In An Organization Refer to Implementation Guide for IT Generalist

26. Back up Slides

27. Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=69) Competency Before Started Competency Now Competency if had not participated Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Exodus Homes—7.5 months NUWC-----3.5 months H&M (1)-----6 months H&M (2)-----8 months BCIT OM—22 months BCIT IN—21 months

28. Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54) Improved Quality and Reduced Re-Work Increased Feeling of Loyalty to Employer Exodus Homes—7.5 months NUWC-----3.5 months H&M (2)-----8 months Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Helped Meet Schedule Objectives at Work Recommend Employer Continues Program Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) BCIT OM—22 months BCIT IN—21 months

29. ….Results Regarding OJL

30. ….OJL Continued

31. Results With Disadvantaged Workers

32. Participation in NITAS allows IT employers to reap the benefits of a more efficient market IT Employers Demand IT Workers Worker Specifications Supply Schools/Training Academic Delivery and Credentialing Industry Certifications CompTIA Employers register to become authorized sponsors Employers are incented to participate in order to: receive benefits of faster training, less rework attract and retain best workers greater productivity for less cost use a cost effective method for competency and outcomes tracking obtain recognition as a company using “best practices” in employee development. Workers will participate because of : employer demand need to demonstrate value to justify higher wages and growth market mobility for themselves Schools will participate because of : employer and student demand competitive advantage The Big Picture

33. The Role Of Channel Partners In Delivering And Deploying The IT Generalist Concentration

34. NITAS Direct/Channel Distribution Model CompTIA Direct ChannelCustomer Channel Manager Sales Reps Employers SALES FULFILLMENT Sales of the NITAS System Will Include Direct Selling and Channel Selling Using Intermediaries Fulfillment will occur through intermediaries (A.K.A. Channel Partners

35. Role of Channel Partners For IT Generalist Develop linkages with local IT employers for school to work programs and internships using the NITAS program Align IT curriculum with NITAS requirements and concentrations especially IT Generalist Register students in NITAS (career ID and transcript activation) Secure commitments from local IT employers to provide structured OJL, mentoring, coaching and Qual criteria sign- offs on internship and school to work programs Demo NITAS functionality and explain system/benefits to IT employers Counsel students and employers in Qual criteria process Administer internships and school to work programs using the NITAS program

36. Respond to corporate sales leads provided by CompTIA and DoL Develop sales leads using their own marketing/sales efforts Visit prospective customer organizations (IT employers) and …. Discuss the NITAS methodology as a vehicle to achieve training objectives and business outcomes Discuss the benefits of their participation in the NITAS program Provide a demo of the NITAS system functionality and reports Provide guidance as to which concentrations will be of value to them Seek a commitment to running a registered pilot program Answer questions and overcome objections Leave a copy of the program catalogue and web address Additional Responsibilities Of Channel Partners

37. Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist    IT Generalist Classroom Instruction for Levels 1-2 2 yr certificate or degree    Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Qualification criteria sign-offs Certification attainments Time  Accumulated IT Worker Skills and Knowledge Pre-Employment PeriodTransitional PeriodEmployment Period IT Generalist Internship or school to work program, continue schooling Begin obtaining competency sign-offs on Qual criteria with OJL Begin obtaining certifications IT Generalist Classroom Instruction for Level 3 4 yr certificate or degree -aligns training delivered with NITAS, –secures student participation in NITAS, -establishes linkages with local IT employers -secures IT employer participation in NITAS, -assists local IT employers with OJL & Qual criteria sign-offs -trains IT employers in OJL, mentoring, coaching -helps IT employers use the NITAS system as a vehicle to achieve competency and productivity objectives of IT workforce IT Worker enters NITAS IT Worker maintains career transcript in NITAS

38. Snapshot: The Role of Intermediaries --Advanced IT Concentrations       Delivers Classroom instruction and OJL for advanced IT concentrations and vendor specific new products Aligns instruction with NITAS requirements Consulting for Qual criteria sign-offs and admin Consulting for setting up IT Apprenticeship Consulting for registration Assists IT employer in achieving and measuring productivity and business outcomes Time  Accumulated IT Worker Skills and Knowledge Pre-Employment PeriodTransitional PeriodEmployment Period IT Worker enters NITAS IT Worker maintains career transcript in NITAS

39. Quality Requirements Of Channel Partners Must Receive CompTIA Training NITAS system functionality Curriculum alignment with NITAS tracks On-the-job learning delivery methods Administering the Qual criteria process Productivity and business outcomes measurement Must align training with NITAS Must have qualified resources Must have a Quality Assurance process Must have established relationships with IT employers Must have a site visit from CompTIA

40. Revenue Streams to NITAS Channel Partners 1.Registration Fees Normally $XXX per employer or dynamic based upon number of employees in organization with $ZZZ to partner Introductory to employers will be $ZZZ with $ZZZ to partner 2.Consulting Fees for employee registration to NITAS All revenue goes to partner 3.Management Fees to implement and maintain NITAS at employer All revenue goes to partner 4.Required and supplemental classroom training All revenue goes to partner