1. 1 1 Working Group Status RAGRAG Oct 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A R G G G G

2. 2 2 Network Structure RAG Status: Green Key Issues Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (G) October Achievements Complete work on communication of Inventory datasets Move group into new C21 Structure Formally close group last meeting 21 st October Compile a list of actions/issues to take to the Portfolio group as part of the new structure WVC condoc summary response issued and work started on E2E process Nov Work plan To be determined by issues taken to Portfolio group Status:

3. 3 3 Systems & Processes (S&P) RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones Sept/Oct 2008 Achievements S&P (now including 21C Customer Experience (21C CE)): The main activity this period was progressing the key customer impacting areas of our CE programme. Please see the CE reports available @ http://www.btwholesale.com/21CCE for more details, to raise issues or make comments.http://www.btwholesale.com/21CCE Web calls and expert groups run in the period by S&P WG, some jointly with NICC B2B & 21C CE., covered billing, service catalogue and inventory, address matching and appointing. See the 2008 Meetings page on the Consult21 Systems & Processes Working Group web site for more details.NICC B2B21C CE 2008 MeetingsConsult21 Systems & Processes Working Group Please note the Consult21 Systems & Processes Working Group (S&PWG) web pages have been updated to reflect the relationship to NICC B2B & 21C CE and list all the meetings in one place.Consult21 Systems & Processes Working Group (S&PWG)NICC B2B21C CE NICC B2B: Standards & Best practice Four NICC B2B meetings were held in this period to progress the work programme for 2008 based on the highest priority industry issues below The Address & Location Identification principles paper has been approved for publication. It is now proposed that Appointing and Access will be progressed via the new 21CN product development for WBCC/WVC. Once E2E scenarios and detailed scenarios for appointing and arranging access have been agreed we will agree generic standard for reuse on future products. Billing will now be progressed on the basis of BT to its customers to start. Any generic issues & requirements will, if applicable, be added to the NICC B2B standards & best practice work programme. All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the www.niccb2b.org.uk web site graham.crane@bt.comniccb2b.org.uk Oct/Nov 2008 Work plan S&P WG/21CCE: The next in a series of 21C CE events is being arranged for early December. This will kick off a programme for CPs of information sharing web calls followed up with experts groups where required. A web call has been set up on 22 th October for (high volume) call conveyance billing. A follow up call for the low volume billing workshop will be arranged late Nov. A meeting to discuss service catalogue and inventory has been arranged for 23 rd October. Details of all past and future meetings and audios including S&PWG, NICC B2B & 21C CE will appear on the S&PWG meeting pagesS&PWGNICC B2B21C CES&PWG The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. 4 4 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) Awaiting early feedback from CPs following BT’s presentation of the Options considered in light of the introduction of a 2 nd Call Server. The full implications for NGN CC are yet to be scoped. Key Milestones October Achievements Ongoing work on NGN CC billing actions, and NGN CC contract schedules. Agree NGN CC related tasks and any other I&P related tasks to put forward to the Portfolio meeting on 6 th November. November Work plan Review NGN CC Interoperability meeting – Date TBC NGN CC contracts meeting – Date TBC Implement new Experts Groups for NGN CC Ensure an Expert Group is set up to assess the impact of the 2 nd Call Server on NGN CC, and agree what consultation needs to take place. Status: Time (A)Quality (G) Customer Sat. (A) Information (A) Cost (G)

5. 5 5 Broadband RAG Status: Amber Key Issues Committed launch date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) October Achievements BBWG held on 25th September – covered updates on FTTx, WCC, WBC Roadmap and WBMC consuming IPSC FTTx Workshop held on 10th October to review opportunities and requirements for ‘Superfast BB’ and understand how BTW can consume the new Openreach NGA products into the WBC product. WBC QoS Webcall planned for 23 rd October to provide a tutorial on the proposed QoS model, including commercials, SLAs and associated measures. Will help to raise awareness and ‘set the scene’ for a follow-up workshop looking at VoIP/Real Time requirements for WBC/WBMC. November Work plan The restructure is likely to mean that the BBWG will not continue in it’s current format. Intending to hold a 6 weekly update call starting early in November to allow CPs to keep in touch with progress and developments across the BB portfolio. WCC workshop scheduled for 5 th November to review the technical design/commercial proposal for this product and progress interest in a market trial in January 2009 Resilience workshop to be held to understand requirements for the new BB products (WBC, WBMC and IPSC) from an ‘end-to-end’ perspective (including MSIL access) Draft and issue the consultation closure documents for IPstream Sunsetting and SDSL Market Analysis consultations. Issue next Datastream Sunsetting CONDOC Status:

6. 6 6 Line Access RAG Status: Green Key Issues Time (A ) Cost (G)Quality (G) Customer Satisfaction (G) Key Milestones: Information (G) Oct Achievements WVC condoc summary response issued and work started on E2E process Further update on WBCC product development and project plans Technology trial of WBCC discussed Implement new C21 structure formally close group and agree issues and actions plans for new experts group. Last meeting 21 st October Nov Work plan None group closed Status:

7. 7 7 Point to Point as of 20 th October 08 RAG Status Red Key Issues (For Discussion) Exchange Openings and Closures. workshop held 14 th August, with cross BT LoBs in attendance, good progress being made There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW and Openreach RAD now engaged TDM fease for 21CN PPCs based on EOO not EOI, regulatory position and product impact needs to be clarified. Key Milestones Sep/Oct Achievements Continued TDM exerts group with successful meeting in early September September WG held with 3 CP in attendance 10G MSIL now launched (IBH/APH variants) with final testing of key processes substantially complete with no major outstanding issues Progress made on exchange management via group portfolio forum (gaining lock in with LoBs) Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) Oct/Nov Work plan Next meeting set for 7 th November as an audio following the TDM experts meeting Conclude TDM (2Mbit/s) feasibility progress, initiate sub 2Mbit feasibility work Resolve final exchange management questions

8. 8 8 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers 2.Pre-migration scheduling solution required for national migration including grooming & ISDN 3.Fit for purpose MCC portal and handbook in place for start of PF migration. 4.Clarity on the impacts of the detail that will be included in the MDS 5.accuracy of PEW s is still an issue Key Milestones Sep/Oct Achievements Completed the evaluation process to underpin longer term solution for PSTN TCP Pre migration activity Reviewed the CP hand book and have a tactical solution for Nelson Statement issued to confirm the understanding of the MDS and provided a feedback loop Initial plans for operational readiness war gaming discussed and agreed with CPs Oct/Nov Work plan Update pathfinder definitions document for Pathfinder activity (C21-IM- 013) in support of 21CN Deployment Plan & BT/CP discussions to date Complete the evaluation process to underpin longer term solution for grooming and ISDN2&30 pre migration activity Execute the operational readiness war gaming and process walk troughs' Document the scenarios within the CP handbook Line regression war gaming Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (A)

9. 9 9 CriterionBTW actions taken to move to green Status Actions for CPs Network & Service Testing complete stability and service regression testingSchedule time at BT Test facility as required. Migration Processes Host MCC interactive sessionEnsure appropriate personnel attend workshop Flag available (included in RS800)Complete systems development activity to use 21CN voice flag Pre-migration schedule published (PSTN TCP fit agreed – ISDN2&30 ongoing – post Nelson) Use pre-migration schedule to brief end users on outages Complete MCC Portal demonstrations 21CNwebinar/operational readiness wargames & any processes implemented Emergency and critical process review with CPs Confirm regression process & SLAs Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF None End User comms Refresh lists for direct mailing. Update switched on information Review Impact matrix Input at comms working group as appropriate. CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (for Nelson ) 18.09.08

10. 10 Interconnect Route Migration (DLE offload via VICs) Review BT has completed formal VIC Consultation closure process through IPWG – no objections CMRs are now available to CPs through the DEDs system on a weekly basis Good feedback from CPs that transfer process now operating smoothly Completion of T3a activity by all CPs will give final validation that all green elements can be moved to blue for complete Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme Update: 16/09/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b all CPs signed up for 3a, awaiting further cooperation from two CPs to complete T3a migrations Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy for VIC circuits and usage is now key issue

11. 11 Migration Communications RAG status: Green October 08 achievements Webcalls: The first quarterly webcall on BT’s 21CN programme was held on 17 th October with 78 attendees. Positive feedback received, although feedback on the content was that it was too general. A webcall on WBC QoS will take place on 23 rd October – being completed as part of the Broadband working group. Switched-on information: Switched-on door drop will commence from Nelson onwards. The corporate area of the switched-on website has been refreshed and restructured – a test link will be sent to the comms working group for feedback. The criteria for SME future mailings is now defined as up to 250 employees, rather than up to 250 employees and single site. This was agreed at the October working group. Non engaged CPs with customers in the Pathfinder area: an awareness campaign has begun, working closely with the IMWG buddy and Openreach. An initial “hook” email has been sent and will be followed by a key information briefing. November 08 work plan Communications working group – 7 th November and will include an update on the switched-on door drop evaluation ideas and methods Reseller communications expert group – 14 th November A webcall on CPE is planned for 26 th November Refresh of the reseller area of the switched-on website Further work on the awareness communications for those non-engaged CPs with customers impacted by Pathfinder. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

12. 12 Contracts (MSA) as of 20 th October 08 RAG Status Green Key Issues (For Discussion) Progress made but require final evidence on product launch process giving timely contractual documentation for next set of product launches Key Milestones Sep/Oct Achievements Continued to work through formal review. Have had a productive session with the BTW MSIL product line Have initiated review for WBC Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) Oct/Nov Work plan Execute engagement calendar for formal review using agreed review guidelines

13. 13 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time