1. ATUL PATANKAR [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2000 LINDA WILSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 1999 JUERGEN LINDNER [ SAP POINT OF CONTACT MEMBER SINCE: 1998 [ ] Honey, I Shrunk the Support Package Project [ February 28, 2012

2. [ Real Experience. Real Advantage. 2 Welcome Shelly Hendee Manager of SAP Support CVPS Jessica Malamud Marketing Communications Manager Panaya Your Moderator Today’s Panelists Tonia Erickson Software Developer CVPS Amit Bendov Chief Marketing Officer Panaya

3. [ Real Experience. Real Advantage. Housekeeping  Questions for Speakers? Submit questions via the Questions Panel during the webinar (please note, your line is muted). We will address them at the end.  If you like our content, feel free to tweet! Use #SPWebinar  Following the webinar, we will send you the presentation. 3

4. [ Real Experience. Real Advantage. About  CVPS is Vermont’s largest electric utility and serves more than 160,000 customers in 163 communities.  CVPS is a regulated utility that is engaged in production, transmission and distribution of electricity  $342 million in revenues in 2010  J.D. Power and Associates, a global marketing and surveying company that ranks everything from automakers to financial services, in 2011 ranked CVPS second among East Region utilities and sixth in the industry for customer service. 4

5. [ Real Experience. Real Advantage. Our SAP Environment  SAP has powered our operations since January 2009  Version – ECC 6.0  SAP projects are subject to audit and compliance rules  Modules implemented  General Accounting (FI)  Managerial Accounting (CO)  Human Resources (HR)  Business Warehouse (BW)  Governance, Risk, and Compliance (GRC)  Business Planning and Consolidation (BPC) 5

6. [ Real Experience. Real Advantage. The Challenge  Go live is just the beginning with SAP  Keeping up with SAP support and enhancement packages is not a trivial thing  Requires a vast amount of testing by IT and the business 6

7. [ Real Experience. Real Advantage. First Warning Sign  2009 SAP HCM upgrade  For this upgrade we manually scour through reams of OSS notes  It was the “Aha” moment that we needed a strategy  There must be an easier way to stay current!  The answer: PANAYA 7

8. [ Real Experience. Real Advantage. The Solution  Panaya Support Package Automation  SaaS solution that automates SAP upgrades, support packages and testing  Shows you what will break  Tells you exactly what to test  Provides comparison and recommendations for code corrections 8

9. [ Real Experience. Real Advantage. The Solution (Continued)  Trial analysis with Panaya was a real eye opener…  In just 2 days, Panaya provided the analysis  Ability to visualized the SPS 16 impacts before implementation  Panaya identified that of 28,000 notes only 450 (16%) really impacted us 9

10. [ Real Experience. Real Advantage. Implementation  First Support Package Project was SPS 16 (2010)  Started in Feb 2010  Typically a project has  With Panaya, we skipped the Pre-Testing 10 Pre-Testing Code Correction Testing Phase

11. [ Real Experience. Real Advantage. Support Package Project Timeline 11 Pre-Panaya JanFebMarAprMayJunJulAug Preparatory Activities Development Phase User Acceptance Testing Phase Production Go-Live 15 1615 177 Jul 8 5.25 Months With Panaya JanFebMarAprMayJunJulAug Preparatory Activities Development Phase User Acceptance Testing Phase Production Go-Live 2615 165 1718 Jun 19 3.75 Months Saving of 28%

12. [ Real Experience. Real Advantage. The Results  100% saving on initial testing phase  50% savings on time and efforts of code correction  25% savings on project duration  Significant risks reduced 12

13. [ Real Experience. Real Advantage. Our SAP System Today  We have applied  Three HCM year-end support packs (2009-2011)  One SPS (16 in 2010)  Starting using Panaya testing tool in 2011  In 2011, used Panaya to analyze risk of deferring SPS until 2012 due to business work load  We are in the process of initiating a project to move to SPS 20 (2012) 13

14. [ Real Experience. Real Advantage. SAAS FOR SAP SUPPORT PACK AUTOMATION AND TESTING Amit Bendov CMO Twitter: @banditmove Amit.bendov@panayainc.com

15. [ Real Experience. Real Advantage. Panaya is Great for Upgrades Releases New Functionality Day-to-DayChanges Rollouts SupportPacks Regression Tests EnhancementPacks

16. [ Real Experience. Real Advantage. Becoming an Industry Standard  500+ customers  2500 projects  SAP Certified  Backed by Hasso Plattner Ventures

17. [ Real Experience. Real Advantage. In All industries and Sizes

18. [ Real Experience. Real Advantage. THE CHALLENGE

19. [ Real Experience. Real Advantage. 19 11,674 Notes in Support Stack 20

20. [ Real Experience. Real Advantage. A Needle in a Support Stack 20

21. [ Real Experience. Real Advantage. Key Questions PLAN FIX & TEST Whatwillbreak? What will break? Whattotest? What to test? How to fix? Createtestscripts Create test scripts Testanddocument Test and document Updatetestscripts Update test scripts Complicated Labor Intensive!

22. [ Real Experience. Real Advantage. A Fully Automated Solution Run-Time Simulation Self-Adapting Test Scripts CloudBasedSuperComputer Cloud Based Super Computer PLAN FIX & TEST Showswhatwillbreak Shows what will break Prioritizestestplans Prioritizes test plans Suggests fixes Createstestscripts Creates test scripts Runstestsand logs Runs tests and logs Updatestestscripts Updates test scripts

23. [ Real Experience. Real Advantage. Go-Live Traditional Panaya Go-Live PrepareAdjustTest Prepare Adjust Test Faster, Cheaper, Safer

24. [ Real Experience. Real Advantage. FIRST Impressions “It looks too good to be true – but it really is that good!” “When I first saw a demo it seemed too good to be true” “When we got Panaya, it was like all of a sudden we were given night vision goggles.” “How does anyone implement support packages without Panaya?!” Source: http://www.panayainc.com/customers/case-studies.htmlhttp://www.panayainc.com/customers/case-studies.html

25. [ Real Experience. Real Advantage. Experience “Panaya gave us a crystal clear idea of what we would have to change.” “We were not only on time, we slipped the upgrade in a year early.” “We have successfully completed our SPS18 and EP4 implementation this weekend in record time.” “This was one of the smoothest go-lives in my SAP career.” Source: http://www.panayainc.com/customers/case-studies.htmlhttp://www.panayainc.com/customers/case-studies.html

26. [ Real Experience. Real Advantage. Savings “No exaggerations, Panaya saved us 80 percent of our project time” “The money that we spent with Panaya was more than justified.” “This is a no-brainer, especially given the price.” “The earlier you engage Panaya, the more money and time you're going to save.” Source: http://www.panayainc.com/customers/case-studies.htmlhttp://www.panayainc.com/customers/case-studies.html

27. [ Real Experience. Real Advantage. Rave Reviews “Cool Vendor” “Excellent customer feedback” “A fundamental shift” “SAP Add-Ons That CIOs Will Love” Also featured in:

28. [ Real Experience. Real Advantage. How it Works UPLOAD YOUR CUSTOM CODE AND USAGE DATA PANAYA ANALYZES IT IN 48 HOURS GET STARTED ! Done in 20 minutes No software Non invasive Done in 20 minutes No software Non invasive

29. [ Real Experience. Real Advantage. Upload

30. [ Real Experience. Real Advantage. Project Overview

31. [ Real Experience. Real Advantage. Know Exactly What Will Break

32. [ Real Experience. Real Advantage. Detailed Correction Tasks

33. [ Real Experience. Real Advantage. Automated Code Correction

34. [ Real Experience. Real Advantage. What to Test

35. [ Real Experience. Real Advantage. Automated Testing for the Rest of Us

36. [ Real Experience. Real Advantage. Panaya Creates your Test Script Screensh ot capture

37. [ Real Experience. Real Advantage. Run Tests at a Fraction of the Time

38. [ Real Experience. Real Advantage. Your Scripts are Always Fresh

39. [ Real Experience. Real Advantage. All Test Results are Logged

40. [ Real Experience. Real Advantage. 40 ]  Questions? Amit Bendov CMO Twitter: @banditmove Amit.bendov@panayainc.com