1. Welcome to HR Presents July 23, 2014 10:30 am – 12:00 pm Milton Hall, Room 85

2. MANAGING EMPLOYEE TRAINING IN TRAINING CENTRAL Presented by: Adam Cavotta Sr. University Training Specialist Center for Learning & Professional Development

3. Important Links Training Central –https://trainingcentral.nmsu.eduhttps://trainingcentral.nmsu.edu Training Central Help –http://training.nmsu.edu/saba/help/http://training.nmsu.edu/saba/help/ CLPD Web Site –http://training.nmsu.eduhttp://training.nmsu.edu MANAGING EMPLOYEE TRAINING

4. 10:30 am – 12:00 pm Corbett Center | Senate Chambers (RM 302) HR Presents Customer Satisfaction Survey Analysis & Overview – July 23, 2014 4

5. HRS Customer Satisfaction Highlights! Our survey was our FIRST ONE! Conducted by the department. It will serve as a benchmark! 973 out of 5,400 employees responded to our survey, or 18%...Not all employees responded! Faculty represented less than 25% of the respondents; Only 20% of those that contacted us, did so in-person. E-mail and phone calls (80%) made up the remainder of the methods of communication;

7. Human Resource Services (HRS) Customer Service

8. Human Resource Service Center

9. Benefit Services

10. Employment and Compensation Services

11. Employee Management Services

12. Labor Relations

13. Center for Learning & Professional Development

14. Overall HRS Customer Satisfaction Themes from the Survey Improve communication within the HRS offices and with the NMSU community; Provide accurate and timely responses to email requests, including follow-up; Improve customer service (friendlier, more helpful, improve service); and Improve service at satellite offices, including within the colleges and at the community colleges.

15. Overall HRS Customer Satisfaction Take-Away’s! More than 70% (n=658) of the respondents said that they were satisfied with the services HRS provides; Close to 71% (n=643) strongly/agreed that HRS strives to provide excellent customer service; 70% (n=632) of the respondents strongly agreed or agreed that the HR staff is knowledgeable; 72% strongly agreed or agreed that HRS responds to requests in a timely manner; 76% (n=609) strongly agreed or agreed that HRS communications were adequate and timely;

16. Overall HRS Customer Satisfaction Take-Away’s!- Cont’d Of the 973 who responded, only 160 offered comments…or 16%..that meant that the other 84% did not feel a need to comment further; and Overall, in all major categories, more than 70% of the respondents were satisfied with the customer service, knowledge, communications, response time, and overall service in general that HRS provides. HRS has done extremely well! We know that we have some work to do…. We’re proud of what we’ve done!

17. Next Steps! Publish the results of our survey on our website over the coming weeks. Continue with our Outlook signature-survey link this Fall 2014. The HR Leadership Team is working on areas of improvement and maintaining areas where we did well. Our goal is to re-survey the campus community within the next two years.

18. FACULTY HIRING PROCEDURE Presented by: Kathy Agnew, Assistant Director Employment and Compensation Services

19. Pre PeopleAdmin Faculty Hiring Procedure Staffing Authorization – Posting Announcement

20. QUESTIONS/DISCUSSION & ADJOURNMENT