1. Business Development Services 1 How will you operate your business? Session 8

2. Business Development Services 2  What rules and regulations will you need to follow in your business?  Are there any rules and regulations that are special for your industry? Review activity

3. Business Development Services 3  Operations is a word used to describe all the equipment, processes and systems that help your business to run well Definition: Operations

4. Business Development Services 4  Learn about common business functions and how they relate to each other  Think about daily, monthly, yearly tasks that need to be done in your business (and how much they cost)  Develop an operations plan for your business Session objectives

5. Business Development Services 5  Operations: equipment, processes and systems used to produce and deliver your product/service  Taking orders, invoicing, paying suppliers, etc.  Administration: daily activities that support your operations  Human resources, customer service, etc. Operations & Administration

6. Business Development Services 6  Start at one “process bubble” (flipchart).  At your flipchart, think of what Maria would need to do in this process to run her business.  These suggestions might include:  Preparing documents, equipment, software, a decision, a cost, a decision she needs to make  Write for 2 minutes…& move to next flipchart Activity instructions

7. Business Development Services 7  Read the points that the group has added to the flipcharts  Feel free to respond to what you read  Write a comment…  “I’d like to try this….I’d like to learn more about this….”  Ask a question… Gallery walk