1.  Learn -  About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web. Customer Presentment

2. 2 Presenter Michael Hyde Manager, CIS/IT Northern Neck Electric Cooperative Warsaw VA

3. Northern Neck Electric Cooperative Warsaw, VA  18,000 meters  6 Counties  1,900 miles of line  20 Substations  30% Residential

4. Systems

5. To the Coop - Provide Cooperative employees the tools and technology to help them perform their job more efficiently and safely To the Members - Provide members with tools to help them reduce energy consumption, save money and preserve the environment NNEC IT Mission Statement

6. “If you cannot measure it, you cannot improve it.” -- Lord Kelvin

7.  eMail  Web site  IHD (In-Home-Displays)  Text Messaging  Phone call (IVR)  Internet (Twitter, Facebook…) Member Notification Methods

8.  Daily Usage  Monthly Usage (Sent out weekly)  Hourly Usage  High Usage  Comparative Usage eMail Notifications

9. August 2007  Very Basic information  Provided reading  Calculated usage  Sent to: Employees Board Members Daily Usage eMail Notifications

10. March 2009  Added information  Provided reading  Calculated usage  Dollar value  Hi/low temp  Energy Tip  Data pulled from CIS Daily Usage eMail Notifications

11.  30 days prior usage  Hi/Low temp  Data pulled from CIS  2008 Weekly Usage eMail Notifications

12.  Hour-by-hour usage  Pulled from TWACS  2008 Hourly Usage eMail Notifications

13. Hour-by-hour usage Pulled from TWACS 2008 Hourly Usage eMail Notifications

14.  An alert sent if usage exceeds 100 kWh in a single day. High Usage eMail Notifications

15.  Usages  (Hourly, Daily, Monthly, Comparative)  Configure Alerts Website

16. April 2009  Monthly Bills  Monthly Usages  Daily Usages (on-hold)  Hourly Usages (on-hold)  Data pulled from CIS E-biz Website

17.  Monthly Usages  Average daily temps  AMR Data from TWACS (Multispeak)  Plans for Hourly Data (Pending Multispeak 4.0 MyUsage.com  MyUsage.com information provided by Jonna Buck of OKEC. Average daily temps

18. Alert History MyUsage.com MyUsage.com information provided by Jonna Buck of OKEC.

19. Google Powermeter

20.  Outage Alerting  Demand Response  Smart Home  Anomaly Detection  Trend Analysis  MultiSpeak What's in the Future?

21. Questions?? Michael Hyde mhyde@nnec.coop