2. Discovery 2 Internetworking Module 2 JEOPARDY K. Martin

3. RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500 On What On What Level? The Help The Help Desk Acronyms Name that Layer Troubles Grab Bag Grab Bag 100 200 300 400 500 100 200 300 400 500 ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄

4. Question First point of contact with the customer. ON WHAT LEVEL? 100 A: What is Level 1? 100 200 300 400 500

5. Question A: What is Level 3? On-site technical support. ON WHAT LEVEL? 200 100 200 300 400 500

6. Question 100 200 300 400 500 A: What is Level 2 Uses remote desktop features. ON WHAT LEVEL? 300

7. Question 100 200 300 400 500 A: What is Level 2? Recommends an on-site technician be dispatched to the site. ON WHAT LEVEL? 400

8. Question 100 200 300 400 500 A: What is Level 3? Installs and configures new equipment. ON WHAT LEVEL? 500

9. Question 100 200 300 400 500 A: What is a trouble ticket? Opened by the Help Desk attendant when a customer calls in. THE HELP DESK 100 200 300 400 500

10. Question 100 200 300 400 500 A: What is interpersonal/communication? Type of skills needed by the help desk technician. THE HELP DESK 200

11. Question 100 200 300 400 500 A: What is a bottom-up approach? This type of approach is used by the Help Desk technician when asking about link lights on the workstation. THE HELP DESK 300

12. Question 100 200 300 400 500 A: What is a incident management procedure? This is the procedure followed by the Help Desk technician every time a call comes in. THE HELP DESK 400

13. Question 100 200 300 400 500 A: What is solve problems and customer satisfaction? Number one priority for an ISP Help Desk technician. THE HELP DESK 500

14. Question 100 200 300 400 500 A: What is Internet Service Provider? ISP ACRONYMS 100

15. Question 100 200 300 400 500 A: What is Transmission Control Protocol? TCP ACRONYMS 200

16. Question 100 200 300 400 500 A: What is Light Emitting Diode? LED ACRONYMS 300

17. Question 100 200 300 400 500 A: What is Open System Interconnection? OSI ACRONYMS 400

18. Question 100 200 300 400 500 A: What is Simple Mail Transfer Protocol? SMTP ACRONYMS 500

19. Question 100 200 300 400 500 A: What is the physical layer? Bit NAME THAT LAYER 100

20. Question 100 200 300 400 500 A: What is the network layer? Router NAME THAT LAYER 200

21. Question 100 200 300 400 500 A: What is the transport layer? Responsible for reliable delivery of data across the network. NAME THAT LAYER 300

22. Question 100 200 300 400 500 A: What is the Application layer? Layer closest to user NAME THAT LAYER 400

23. Question 100 200 300 400 500 A: What are session, presentation, and application? The upper layers. NAME THAT LAYER 500

24. Question 100 200 300 400 500 A: What is the physical layer? Device is turned off. What layer? TROUBLES 100

25. Question 100 200 300 400 500 A: What is the network layer? An incorrect IP address. What layer? TROUBLES 200

26. Question 100 200 300 400 500 A: What is the Data link layer? TROUBLES 300 Incorrect drivers. What layer?

27. Question 100 200 300 400 500 A: What is the transport layer? Port not opened for the firewall. What layer? TROUBLES 400

28. Question 100 200 300 400 500 A: What are protocol settings (POP, IMAP, SMTP)? Email problems. What do you check? TROUBLES 500

29. Question 100 200 300 400 500 A: What is ipconfig? Command used to show IP settings. GRAB BAG 100

30. Question 100 200 300 400 500 A: What is Data Link layer? A switch. What layer? GRAB BAG 200

31. Question 100 200 300 400 500 A: What is destination IP address? Type of address used to direct packets. GRAB BAG 300

32. Question 100 200 300 400 500 A: What is bit, frame, packet, segment Order of encapsulation (Layer 1 to Layer 4) GRAB BAG 400

33. Question 100 200 300 400 500 A: What is show identification? First procedure to be followed when meeting the customer at the job site. GRAB BAG 500

34. Question A: What is DNS unable to resolve IP addresses A customer is experiencing problems reaching any website. The technician recommends running nslookup. What might be the problem? Final Jeopardy 100 200 300 400 500