1. Keeping the Patient at the Heart of Your Decisions Mrs Joyce Fullerton Allied Health Symposium 2015

2. Working with students at UC

6. Video with UC Students

7. 2 days training 3 way interplay: character, learner, clinical expert No scripts, but learner & character respected Used in lectures, tutes, online activities Always includes de-mask and de-brief within session Teaching Patient Centred Care: MaskED simulation

10. “It’s so different talking to Joyce – even though we know it’s you, it feels like she’s real!” “Even just the little things like where to put the catheter bag... Practicing with Joyce is really helpful.” “Joyce makes the theory real. She is a little intimidating but interacting with her helps to reinforce and cement our knowledge.” “Can Joyce come to the pub??” Student Comments: MaskED Simulation

11. Putting patients at the centre

12. Teaching from a Patient-Centred Perspective “Hello my name is...”

13. Teaching from a Patient-Centred Perspective People, not diagnoses Focus on social history (meaning) Long term goal setting

14. https://geriatricdr.wordpress.com/2015/01/18/the-mechanical-fall/ Patient-centred care: a geriatrician’s perspective

18. Patient Centred Care - Intensive Care Professor Imogen Mitchell Make the small things count What matters to the patient? Make time to listen

19. Cutting for Stone: Abraham Verghese “What treatment in an emergency is administered by ear?” “Words of comfort”

20. Neonatal Intensive Care – Keeping family at the centre

21. Keeping Patients at the Heart of Your Decisions Teaching from a Patient Centred Perspective – Simulation – Cases Practicing & Reflecting – Am I treating the person or the problem? – A story of getting it right

22. Keeping the Patient at the Heart of Your Decisions Questions & Discussion Bernie.Bissett@canberra.edu.au Bernie.Bissett@act.gov.au