1. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 10-1 Operations Management Job Design and Work Measurement Chapter 10

2. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 10-2 Outline  GLOBAL COMPANY PROFILE: SOUTHWEST AIRLINES  HUMAN RESOURCE STRATEGY FOR COMPETITIVE ADVANTAGE  Constraints on Human Resource Strategy  LABOR PLANNING  Employment-Stability Policies  Work Schedules  Job Classifications and Work Rules

3. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 10-3 Outline - Continued  JOB DESIGN  Labor Specialization  Job Expansion  Psychological Components of Job Design  Self-Directed Teams  Motivation and Incentive Systems  Ergonomics and Work Methods  THE VISUAL WORKPLACE  LABOR STANDARDS

4. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 10-4 Learning Objectives When you complete this chapter, you should be able to : Identify or Define:  Job design  Job specialization  Job expansion  Tools of methods analysis  Ergonomics  Labor standards  Andon

5. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 10-5 Learning Objectives - Continued When you complete this chapter, you should be able to : Describe or explain:  Requirements of good job design  The visual workplace