1. Crucial Conversations: Varsha Patel What are they When should they be used

2. Examples of Crucial Conversations Ending a relationship Talking to a co-worker who behaves offensively or makes suggestive comments Asking a friend to repay a loan Giving the boss feedback about her behavior Approaching a boss who is breaking his own safety or quality policies Critiquing a colleague’s work Asking a roommate to move out Resolving custody or visitation issues with an ex-spouse Dealing with a rebellious teen Talking to a team member who isn’t keeping commitments Discussing problems with sexual intimacy Confronting a loved one about a substance abuse problem Talking to a colleague who is hoarding information or resources Giving an unfavorable performance review Talking to a co-worker about a hygiene problem

3. Groups of 4 State the context Your role What was the outcome What would have happened if the conversation did not occur

4. The Benefits Kick start your career Improve your organization Improve your relationships Revitalize your community Improve your personal health

5. Handling Crucial Conversation

6. Silence vrs. Violence Masking Avoiding Withdrawing Controlling Labeling Attacking

7. What’s happening http://youtu.be/pOc4XgBespw http://youtu.be/j8Bc7eRTdWY DONT JUDGE TOO QUICKLY! http://youtu.be/38SjLh9WpWw

8. Perspective is everything http://youtu.be/42E2fAWM6rA http://youtu.be/42E2fAWM6rA