1. 1/10/20161 Chapter 3 “The Communication Process and You” OHS

2. 1/10/20162 Introduction Communication begins within you How you perceive yourself, your experiences and the world around you lays the foundation for social and professional communication

3. 1/10/20163 Topics of Discussion Perception Process Self-concept Dimensions of “self” Self-fulfilling prophesy Self-disclosure Johari Window Interaction styles

4. 1/10/20164 Section 1 “Understanding Intrapersonal Communication” Self-talk Most powerful impact in life

5. 1/10/20165 Perception Process Sensory

6. 1/10/20166 Perception Process Selective  Intensity  Repetition  Uniqueness  Relevance

7. 1/10/20167 Perception Process Managing selective perception  Stay alert  Stay focused  Block out noise  Monitor selections

8. 1/10/20168 Perception Process Personal  Factors that influence  Values  Beliefs  Culture

9. Perception Process Personal  Factors that influence  Bias – results from experience and culture, + or –  Prejudice – based on lack of information or misinformation, only 1/10/20169

10. 10 Perception Process Personal  Factors that influence  Attitudes  Expectations

11. Perception Process Personal  Factors that influence  Knowledge  Communication skill 1/10/201611

12. 1/10/201612 Section 2 “Understanding Self as a Communicator

13. 1/10/201613 Self-Concept Factors that influence  How you perceive others see and treat you  Your expectations and standards for yourself  How you compare yourself to others

14. 1/10/201614 Self-Concept Interaction Scripts I’m OK – You’re OKpositive I’m Ok –You’re not OK possible negative I’m not OK – You’re OKpossible negative I’m not OK – You’re not OK negative

15. 1/10/201615 Self-Concept Dimension of Self Real Perceived self Ideal self Public self Defined by Who you really are – the “real” you Who you see yourself to be Who you want to be now or in the future The self you freely disclose to all

16. 1/10/201616 Self-Concept Dimension of Self Private self Professional self Social self Defined by The self you do not share with others Who you are on the job Who you are when you interact with others

17. 1/10/201617 Self-Concept Dimension of self Intellectual self Emotional self Defined by The part that uses and acquires knowledge The part that uses and processes feelings

18. 1/10/201618 Self-Concept Dimension of Self Physical Defined by Includes athletic ability, gracefulness, coordination, attractiveness, health and well- being

19. 1/10/201619 Self-Concept Dimension of Self Artistic Defined by The part that is creative and artistic

20. 1/10/201620 Self-Concept Building a positive self image Determine goals Set goals and write them down Post goals Positive self-talk Get support and feedback from others Believe you can Picture yourself succeeding

21. 1/10/201621 Self-fulfilling Prophesy Affected by Own self-concept and expectations What you think others expect of you

22. 1/10/201622 Self-disclosure Appropriate for time, place or circumstance Inappropriate for time, place or circumstance

23. 1/10/201623 Johari Window Open Things you know about yourself and you allow others to know Hidden Things you know or believe but don’t share with others Blind Information known to others but not to you Unknown Areas that neither you nor others acknowledge or know

24. 1/10/201624 Interaction Style Open Openly communicate behaviors “ motivations “ feelings Willing to disclose a great deal Knows self through insight and feedback

25. 1/10/201625 Interaction Style Blind Others know information about you, but you aren’t aware of it Feedback can make you aware Don’t seek or learn from feedback Don’t use self-reflection

26. 1/10/201626 Interaction Style Hidden Things you know or believe but don’t share Unwilling to take risks Keep a great deal undisclosed Provide little feedback to others

27. 1/10/201627 Interaction Style Unknown Neither you nor others know May be known but not acknowledged May keep self and others in the dark

28. Leaders Appointed Emerging 1/10/201628

29. Leadership Traits Effective communication Desire Creative intelligent 1/10/201629

30. Leadership Style Authoritarian – quick decisions Democratic – invites participation Laissez-faire – gives up power Balanced – task/relationships 1/10/201630

31. Leadership Power Power Type Legitimate – assigned Reward – ability to repay Coercive – ability to force Expert – most knowledge about how Informational – most access to information Referent - respect Problems Abuse Bribery Creates resentment Not recognizing expertise of others Ethical May be withdrawn 1/10/201631

32. Effective Leaders Make others feel important Promote a vision Focus on task Respect others Admit mistakes Criticize in private Stay visible Celebrate achievement 1/10/201632

33. 1/10/201633 What This Means The most important component of communication is You!