1. Human Services Practicum
Improving Your Resume
Human Services Practicum

2. Hard Skills vs. Soft Skills
Skills that can be observed, measured or trained to do
Computer Skills, Cashier Tasks, Math, Financial Procedures
Soft Skills
“People skills” what your parent, friends, teachers say about you
Enthusiastic, Honest, Mature, Dependable

3. Job Description & Tasks
• Greet customers as they arrive at the store and provide them with information about products and/or services
• Respond to customers’ complaints and resolve their issues
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Train other staff members to work as cashier
• Maintain knowledge of store inventory and sales activities
• Keep the work area tidy and clean

4. Job Descriptors & Tasks
Assisted with…
Responded to…
Responsible for…
Worked …
Created …
Maintained …

5. Skills/Interests Microsoft Office
Basic knowledge of Macintosh software
Basic knowledge of PC software
Answering phones
Customer Service
Use a cash register to process various transactions
Enjoy contributing to a team effort
Willing to learn and accept constructive criticism
Highly motivated for career advancement
Maintain effective communication
Solve problems
Plan, organize and prioritize multiple tasks and projects

6. Extracurricular Clubs Organizations Volunteering Church
Anything where you worked but didn’t get paid
Don’t ever say nothing!!

7. Goals
I plan to attend ________ School and major in ______. Upon graduation, I plan to obtain a job as a ________________

8. References & Other thoughts
Be sure your references know that you are placing them on your resume
Add your ACT score if it’s something your proud of
Your resume should be your BEST
Only highlight the best things you have to offer.