1. This presentation will help you understand the expectations of a student employee and allow you to be the best employee you can be.

2.  Employer Expectations  Professionalism  Customer Service Essentials  Appropriate Dress Code  Confidentiality / FERPA

3.  Have higher grade point averages  Graduate at a faster rate  Be less likely to drop out  Have important job skills to include on their résumés

4.  Working students become better organized and manage their time better.  Employment exposes students to mentoring relationships.  Employment provides financial resources that may be critical to meeting college costs.

5.  Students must be enrolled in a minimum of six credit hours each term to be employed.  Students must be a degree-seeking student at SPC.  Academic GPA must be 2.0 or meeting Satisfactory Academic Progress.

6.  If you drop a class during the term, you must notify your supervisor immediately. ◦ If you are not enrolled in a minimum of six credit hours, you are ineligible to continue your employment.  You are not allowed to work during hours you have scheduled classes.  All students should sign in and out of the office to record their work hours. ◦ Ask your supervisor for the Sign-in procedures for your department. ◦ Consult with your supervisor to determine your work schedule.

7.  When you have been authorized to work, your supervisor will request SPC Network access for you.  You will log on to MySPC to report your hours worked through “WebTime”.  It is your responsibility to know your maximum amount of earnings each year or term, and to Not Exceed that Amount.  Your bi-weekly paychecks will be deposited directly into the bank account you identified on your Direct Deposit form. ◦ * Be sure that you provide accurate bank routing and account numbers.  You may use your SPC One account.

8. Student employees are employed on an as-needed, temporary basis. Continued employment is at your supervisor’s discretion. Examples of Behaviors that may result in disciplinary action or termination :  Excessive tardiness or absences  Sloppy and/or unclean appearance  Inappropriate conduct including profanity, physical violence, sexual misconduct, and harassment  Rudeness or failure to work well with fellow employees  Theft of time (reporting incorrect hours) or college property, including office supplies  Phone and computer use not related to assigned duties

9. At a minimum, SPC expects you to report to work promptly, be dressed appropriately, be able to retain training information, and to ask questions if you need clarification.  If you are going to be late or need to be absent, notify your supervisor as soon as possible; please do not leave a voicemail.  Dress appropriately

10.  Take notes and ask questions  Student employment is not study hall. ◦ No homework is to be done during scheduled work hours.  It is not acceptable to download any programs to SPC computers.  Cell phone use, text messaging, Instant- messaging should be used only on breaks outside of the office.

11. Professionalism means being:  Polite  Courteous  Conscientious  Observant of protocol ◦ (knowing the proper chain of command) The college values employees who are pleasant and friendly!

12.  Greet the customer with a smile  Treat everyone with respect and dignity  Ask helpful questions to obtain detailed information  Listen carefully  Direct to the appropriate person or department ◦ Or to someone who can guide them

13.  Generally, clothes should be clean, neat, and not have any holes in them.  Clothes should not exhibit questionable graphics or language.  Clothes you wear to socialize may not be acceptable wear for the workplace.  Be considerate of others and do not apply heavy fragrances.  Your supervisor will inform you of the proper attire for your specific work assignment. If unsure, please ask!

16.  As an employee of SPC you are expected to understand that all materials handled are strictly confidential.  FERPA regulations are to be followed, your supervisor will review the regulations with you.  Breach of confidentiality will result in termination.

17.  A student employee who works 4 straight hours may be given a 15-minute paid break.  The supervisor determines when breaks are appropriate. Due to the work assignment, 15 minute breaks may not be possible, especially during periods of heavy workload for the office.  Breaks cannot be taken at the beginning or end of a shift in order to arrive late or leave early.  It is expected that break periods will be taken about halfway through a shift.

18.  It is recommended that any employee who works in excess of 5 hours at a time be given a 30-minute unpaid break or lunch period.  It is up to you and your supervisor to schedule lunch and breaks into your schedule.  Lunch breaks cannot be taken at the beginning or end of a shift in order to arrive late or leave early.  It is expected that lunch break periods will be taken about halfway through a shift.  Please discuss with your supervisor the department policy of drinking/eating at your work area and the appropriate location for eating.

19.  Phone number (home and cell)  Address  Email addresses  Emergency contact  Medical information (optional)

20.  Your supervisor should go over the job duties expected of you on your first day of your job.  Your supervisor should evaluate your performance at the end of each term to determine if you are meeting the expectations of the position.

21.  You will sign an acknowledgement that you have attended/read and understand the information provided in the Student Employee Orientation.  Your signed Student Employee Orientation acknowledgement will be collected and retained as a part of your employment file.

22.  I acknowledge and understand the Student Employment Orientation that was presented to me.  I understand that student employment is a privilege and not an entitlement.  I understand that I may be dismissed for any reason(s) upon the recommendation of my immediate supervisor or hiring manager.  I further acknowledge that I have no right of appeal or review of the decision of my supervisor. _____________________________________________ Student SignatureStudent Name Printed_________________________________ Student ID#Date

23. If you have any questions or concerns, please contact the Student Employment Liaison on your campus. Best wishes for a pleasant and meaningful employment experience!