2. Situation New finance coordinator at Bayer Inc. leading production of cheque requisitions 1.Complete cheque requisition form 2.Send to Accounts Payable for processing 3.Retrieve cheque to send out to appropriate vendors/individuals Having difficulties with colleague in Accounts Payable department in regards to procedures for completion despite being properly trained by previous employee Led to frustration and diminished productivity at work

3. Action Initiated a face-to-face meeting with colleague from Accounts Payable to get a better understanding of what was required from them as well as myself in order to process cheque requisitions in the most efficient way

4. Results Together, we devised a new procedure and form for creating cheque requisitions Led to increased productivity, better work dynamic and overall satisfaction at work

6. Situation New management at Nine West resulted in a change of staff including four new hires who required training

7. Action Volunteered to train newly hired sales associates since manager was new to the company herself and unfamiliar with rules and procedures o Carefully explained how things were done o Drew from my past experience to remember what did and did not work well o Set the stage by acting as a role model o Put new hires needs before my own o Encouraged questions

8. Results -New sales associates easily transitioned and integrated into new work environment -They were quickly able to achieve their daily personal goals

10. Situation Took on the task of increasing sales while having fun in our store by creating a spin on original “Spiff”* setout by Head Office Original “Spiff”: o Each shoe/handbag sold from predetermined list resulted in $5 Nine West gift card o To qualify, monthly personal goal must be met o If monthly store goal was also met, free pair of shoes was also given *Spiff is an immediate bonus for a sale. Typically paid, either by a manufacturer or employer, directly to a salesperson for selling a specific product.

11. Action Evaluated current list of qualifying “Spiff” shoes and created new list based on shoes that were not selling well New “Spiff”: o Each shoe sold from new predetermined list resulted in a point o Sales associate with the most points at the end of the month would receive at $20 Starbucks gift card from the remaining sales associates

12. Results 5/7 sales associates were able to achieve monthly personal and store goals Aided in receiving original “Spiff” setout by Head Office