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Published byAndrew Peters Modified over 8 years ago
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GoodCents SELECT Powered by Technology Driven by Economics Controlled by the Customer
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GoodCents ® SELECT A residential advanced energy management system that gives customers control over their energy purchases by allowing them to program their central heating and cooling system, electric water heater and another appliance, typically a pool pump, to automatically respond to varying prices.
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Major Components Communications Gateway SuperStat RSVP Rate
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RSVP Rate Structure GoodCents Select Participation Charge $4.95/month Standard Residential Rate 8.0 cents/kwh Price per kWh Low 5.9 cents Medium 7.1 cents High 11.7 cents Critical 32.6 cents
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Program Highlights 7600 Current Participants 7600 Current Participants 96% Customer Satisfaction Rating 96% Customer Satisfaction Rating <6% Churn Rate <6% Churn Rate Ability to Install 350 per Month Ability to Install 350 per Month 2006 Goal – 2700 Installations 2006 Goal – 2700 Installations
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Keys To Success Customer Focused in all aspects of program design Customer Focused in all aspects of program design True Partnership with Equipment Manufacturer True Partnership with Equipment Manufacturer Cross Functional involvement within Gulf Power Company Cross Functional involvement within Gulf Power Company FPSC Support FPSC Support
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The Florida PSC Invaluable Support! The Florida PSC Invaluable Support! Complex Program Design Complex Program Design Program impacts Retail Base Rates and Conservation Cost Recovery Program impacts Retail Base Rates and Conservation Cost Recovery Supported our testing of a Variable Price Rate Structure Supported our testing of a Variable Price Rate Structure Supported program changes that enhanced program participation Supported program changes that enhanced program participation
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Margaret Neyman Gulf Power Company 850 444 6562 mdneyman@southernco.com
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