1. Training & Education

2. © 2012 GS1 Prioritising Regional Classroom Training Each year Regional Training & Education coordinators discuss with the region which courses should be organised: Joseph Germanos (MEMA) Peter Stevens (AP) Enrique Serarols (LA) David Ketszeri (Europe) MEMA Classroom events 2012: 2 Course titleDateCityCountryTrainer B2C: Building a Trusted Source of Data 1 Oct 12AmmanJordanJoe Horwood Data Quality2 Oct 12AmmanJordanLiz Crawford Workshop Global Traceability Programme 26-30 Nov 12 VallettaMalta Carolyn Lee & Slobodan Romac

3. © 2012 GS1 GS1 System Certificate Slide 3 ICC recommendation that 50% of the GS1 staff of the MO, and at minimum one person per MO, must successfully pass the GS1 System Certificate via eLEARN modules: Introduction to GS1 (no test) GS1 Application Identifiers and ID Keys GTIN Allocation for FMCG GS1 Bar Codes Basics of e-Com EPC Basics Basics of Data Quality & GDSN

4. © 2012 GS1 GS1 Architecture: latest rapid eLearn Our rapid eLearning courses: A rapid eLearning is a short recorded presentation that gives a high level overview of a specific topic. GS1 Architecture Intro to GSMP GS1 IP Policy GS1 Anti-Trust

5. © 2012 GS1 Arabic eLearn ‘Introduction to GS1’ thanks to GS1 Egypt

6. Frequently Asked Questions & Helpdesk for GS1 MOs

7. © 2012 GS1 FAQs topics published on www.gs1.org www.gs1.org 7

8. © 2012 GS1 FAQs in details 47,115 clicks from Jan to June 2012 8 SubjectsN of FAQsN of clicks Bar Codes12223,264 GS1 Identification Keys343,647 eCom453,292 Traceability412,536 GDSN182,441 Data Quality262,209 Mobile Commerce171,626 EPC1011,500 Upstream151,202 GEPIR41,197 Bar Codes in non-GS1 countries91,154 GS1 Healthcare10863 GSMP12805 Global Product Classification (GPC)38604 GS1 Transport & Logistics40331

9. © 2012 GS1 Helpdesk for MOs: helpdesk@gs1.orghelpdesk@gs1.org 9 If you or your staff have a question send to helpdesk@gs1.org:helpdesk@gs1.org 1 st level: Helpdesk answers directly 2 nd level support, this is assigned to the relevant topic expert All MO queries should be answered within 3 days Helpdesk is the dedicated service for only to the GS1 Member Organisation