2. New words and expressions bellman 搬行李侍者 The bell Captain‘s Desk 大堂服务处 suitcase 行李箱 pale blue 浅蓝 shoulder bag 肩包 name tag 姓名标签

3. ２. Look and answer bellman

4. The bell Captain‘s Desk

5. suitcase

6. name tag

7. shoulder bag

8. -- What is this ? -- It is the bell Captain‘s Desk

9. pale blue

10. dark blue

11. Questions 1 Where does the dialogue take place? 2 What does the dialogue talk about?

12. The bellman knocks at the door

13. Delay in delivering bags to the room

14. Questions 1 Where does the dialogue take place? 2 What does the dialogue talk about?

15. (G=guest,B=bellman) (The bellman knocks at the door.) G:Yes,coming. Who is it? B:The Bellman,sir.I have brought your baggage. G:Fine.Come on in! B:We're very sorry for the delay,sir.May I put it here? G:Sure. B:Is this everything,sir? G:Yes,that's right. B:Enjoy your stay with us,sir.

16. 2.Delay in delivering bags to the room (BC=Bell Captain) BC: This is the Bell Captain's Desk. May I help you? G: Yes, I've been waiting for my bags to be sent up for the last half hour. Where are they? BC: I'm very sorry to hear that, ma'am. May I have your name and room number, please? G: Yes, it 's Miss Green, Room 2312.

17. BC:How many pieces did you have,Miss Green? G:Two suitcases and a shoulder bag. BC:Could you describe them,please? G:The suitcases are pale blue and the shoulder bag is dark brown. BC:Are there name tags attached to them,Miss Green?

18. G: Yes,they all have tags on them. BC: We are very sorry for the delay, Miss Green,I will check immediately and call you back. BC: This is the Bell Captain. Your bags are on the way now.We are very sorry for the inconvenience. G: How long will it be before they arrive? BC: About five minutes,Miss Green. G: I see,all right.Thank you.Bye! BC: Goodbye,Miss Green.

19. ２. Look, ask and answer 1 -- You hear someone knock at the door,what will you say? -- Yes, coming, who is it?

20. 2-- How many pieces do you have? -- One suitcase and three shoulder bags.

21. 3-- What does he do? -- He’s a bellman.

22. 4-- What’s the bellman doing now? -- He’s delivering a bag.

23. 5-- When the bellman does not deliver baggage on time, what should he say ? -- I am very sorry for the delay.

24. 6-- What’re they ? --They’re suitcases.

25. 7-- What colour are they ? --One is black, the other is dark blue.

26. 8-- What is this ? -- It is the bell Captain‘s Desk

27. 9-- What willll the clerk say when a guest come in early in the morning ? --Good morning, may I help you?

28. 10-- What will the clerk say when a guest leave their hotel ? ---Goodbye sir ---Goodbye madam

29. Translate the following sentences in to Chinese

30. 1 The bellman knocks at the door. 2 Yes,coming. Who is it? 3 We're very sorry for the delay. 行李搬运工敲门 哎，来了，谁呀？ 很抱歉，延误了。

31. 4 This is the Bell Captain's Desk. 5 May I help you? 6 May I have your name and room number ？ 这是大堂服务处 您有什么吩咐？ 请问您的姓名和房间号码是多少？

32. 7 How many pieces did you have? 8 Two suitcases and a shoulder bag. 9 The suitcases are pale blue and the shoulder bag is dark brown. 你有多少行李？ 两个行李箱，一个肩包。 行李箱是浅蓝色，肩包是深棕色

33. 10 I will check immediately and call you back. 11 We are very sorry for the inconvenience. 我将立刻检查，给你回电话。 很抱歉，给您带来了不方便.

34. Fill in the blanks

35. The bellman knocks at the door. G:___________________________? B:The Bellman,sir.I have brought your baggage. G:__________________ B:We're very sorry for the delay,sir.May I put it here? G:______ B:Is this everything,sir? G:___________________. B:Enjoy your stay with us,sir. Yes,coming. Who is it? Fine.Come on in! Sure. Yes,that's right.

36. Fill in the blanks with the words given in the box and learn the short paragraph by heart. For a well run restaurant, guests‘ _____ is normally delivered upon their _____. There are times,however,when their luggage may be delayed. If _____ does occur, sincere ______ must be made. Apologies arrival delay luggage apologies delay arrival luggage

37. Make up a dialogue between a guest and a bellman. Guest:You're checked in Bellman:You serve for the guest.

38. Pair work : Make up a dialogue between a guest and a bellman.bellman.

39. Summary 1 The bellman knocks at the door. 2 Yes,coming. Who is it? 3 We're very sorry for the delay. 4 Enjoy your stay with us, sir 5 This is the Bell Captain's Desk. 6 May I help you? 7 May I have your name and room number, please? 8 How many pieces did you have? 9 The suitcases are pale blue and the shoulder bag is dark brown. 10 Thank you, goodbye.

40. Homework 1 Recite the dialogue------ Delivering Bags 2 Write down the dialogue in the exercise books

41. Goodbye