1. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms 1 Training - Version 1.0

2. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Blacklisted Alarms Purpose Target inconsequential alarms that divert Operator resources from operationally important events Reduce alarm ‘clutter’ in the Alarm List Block targeted alarms from appearing in the Alarm List Scope By entity only (not by class or center) Flexibility Two-step process to blacklist a single alarm event Use regular expressions to add a range of alarm events Operators have the necessary permission to blacklist alarms (single and regular expression) Displayed in the interface Dedicated page Audit trail 2

3. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Targeting an Alarm From the Alarm List, target the alarm you want blacklisted and add it Action completed – Use Manage to view 3

4. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Hit Count and Removing an Alarm from the List Hit count increments for alarms on the blacklist Options for managing a blacklisted alarm on the Alarm List (both instances, hit count will increment) Leave original alarm visible - will impact ACK/CLR statistics Clear original alarm - only appears on the Blacklist, with hit count; does not appear on the Alarm List after clearing 4

5. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Copy, New, and Delete Copying a rule - example 5 1. Left-click a rule 2. Click Copy 3. Add matcher text 4. Select entity 5. Click Apply

6. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Copy, New, Delete Copying a rule - example Blacklist alarm added for a new entity Hit count for new blacklisted alarm Note – this new blacklisted alarm will be blocked from the Alarm List, even when the first alarm is triggered. 6

7. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Copy, New, Delete New blacklist rule 1. Click New. 2. Enter Alarm Matcher text. 3. Select entity. 4. Click Apply. Deleting a blacklisted rule 1. Select blacklisted rule. 2. Click Delete. 3. Click OK. Alarm is no longer blocked from the Alarm List. 7

8. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Opening the Blacklist Rules Page – Option 1 Option 1 – Viewing the complete list (all entities) To view the entire list of blacklisted rules, open from any alarm in the Alarm List 8 This entity has no blacklisted alarms – that’s OK

9. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Opening the Blacklist Rules Page – Option 2 Option 2 – Viewing a list filtered by an entity Open the Blacklist Rules page from an entity – this automatically filters the list. 9 Filter set

10. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Regular Expression Blacklist Rules Blacklist rules for alarms can also be created using regular expressions. 1. In the Alarm List Blacklist Rules page click New. 2. Enter the regular expression and select the Regular Expression check box. 3. Select the entity. 4. Click Apply. Examples 10

11. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Regular Expression Blacklist Rules Sample regular expression blacklist rules added 11

12. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.1.1 Blacklisted Alarms Find Matching Rules Use Find Matching to locate the blacklist rule that placed the alarm on the blacklist 12