1. OPERATIONS MANAGEMENT MGT2320 SLIDE BY: JESSICA ANDREWS

2. QUESTION #1 WHAT IS YOUR EXPERIENCE WITH OPERATIONS? PROVIDE DETAILS IF YOU DO WORK, OR HAVE WORKED IN OPERATIONS.

3. Everyone has been involved in operations management at some level within their working careers whether they have had the title of Operations or not. Operations management is actually defined as “activities that relate to the creation of goods and services through the transformation of inputs to outputs.” Some examples of this would be: A chef in a restaurant, taking the raw foods and transforming them into a meal A manufacturer, taking all the different parts to a product and assembling them An arborist who cuts down trees in the woods, and the trees then turn into paper, or furniture A child who is running a lemonade stand - they take lemons, sugar, and water and turn it into lemonade. No matter how small the part we’ve played, we have all been involved in the process at some level.

4. QUESTION # 2 WHAT DID YOU FIND INTERESTING ABOUT OPERATIONS THAT YOU DID NOT KNOW PRIOR TO YOUR READINGS AND ACTIVITIES OF LESSON 1?

5. WHAT I FOUND INTERESTING WERE THE TERMS SINGLE FACTOR PRODUCTIVITY, AND MULTIFACTOR PRODUCTIVITY. SINGLE FACTOR PRODUCTIVITY: INDICATES THE RATIO OF ONE RESOURCE (INPUT) TO THE GOODS AND SERVICES PRODUCED (OUTPUT) THIS IS A VERY SIMPLE WAY TO MEASURE PRODUCTIVITY PRODUCTIVITY IS MEASURED USING THIS FORMULA: PRODUCTIVITY = UNITS PRODUCED / INPUT USED FOR EXAMPLE: PRODUCTIVITY = 500 UNITS PRODUCED / 10 HOURS OF WORK THEREFORE PRODUCTIVITY IS 50 UNITS PER HOUR

6. QUESTION # 3 HOW WILL YOUR KNOWLEDGE OF OPERATIONS HELP FOSTER YOUR CAREER AMBITIONS?

7. I WILL USE MY KNOWLEDGE OF OPERATIONS MANAGEMENT TO HELP PROMOTE THE GROWTH AND DEVELOPMENT OF MY CAREER AMBITIONS BY SIMPLY BEING MORE KNOWLEDGEABLE ABOUT WHAT GOES ON BEHIND THE SCENES, AND BEING MORE MINDFUL ABOUT HOW MY ACTIONS (THOUGH NOT DIRECTLY RELATED) CAN AFFECT PRODUCTIVITY. I MAY EVEN CONSIDER PURSUING A CAREER RELATED SPECIFICALLY TO OPERATIONS MANAGEMENT.

8. BIBLIOGRAPHY OPERATIONS MANAGEMENT CANADIAN EDITION; JAY HEIZER, BARRY RENDER, PAUL GRIFFIN; PEARSON PUBLISHING 2014